Digital Transformation

Coming August 2023

True Blue® Customers,

Capitol Federal® is committed to being a Bank built for the future. With this in mind, CapFed® is proud to announce implementation of a Digital Transformation on August 7, 2023. This project includes a conversion of the Bank's core processing system and new online banking platforms. Capitol Federal will continue to be the same, friendly, local Bank you have always known. Our employees and our branches will be there for you, your family, your business, and your community.

It is a great time to be a part of the True Blue® family. By upgrading our core system, our goal is to enhance your overall True Blue banking experience. Implementing modern banking solutions with the legacy processes for which we are known requires focus, commitment, and diligence. Our experienced staff is working hard toward making this a smooth Digital Transformation, for you, our valued customer.

We sincerely appreciate the opportunity to serve you and grow with you in the future. We thank you for your trust in Capitol Federal.

Sincerely,
John B. Dicus, Capitol Federal® CEO and David Oliver, Capitol Federal® Chief Technology Officer

Additional information

What is a Digital Transformation?

Capitol Federal’s Digital Transformation is a system enhancement which brings up-to-date technology, improved security, enhanced services and a more True Blue® banking experience for all customers. Upgrading to our new Core will provide CapFed with a stronger, more efficient Core system, giving the Bank the ability to integrate and offer new services to you like never before. You will mainly notice cosmetic changes to True Blue Online® and True Blue Online Business, along with some new and exciting products and services.

Our "Digital Transformation" is the name of our Core Conversion project. This project is not related to digital currencies, cryptocurrencies, ESG or government regulations. This project is simply a core software and hardware update that manages our banking functions.

What should I do now to prepare for the Digital Transformation?

This process will be fairly seamless for CapFed customers, as most of the work will take place behind the scenes. However, there are a few simple tasks you should complete ahead of August to make the Digital Transformation a success.

1. Check and Update Your Customer Contact Information: It is important we have your correct phone number and email address on file. Please update your personal contact information by logging in to True Blue Online or visiting your local CapFed branch. Click here to watch a How-To Update Your Contact Information video.

2. Log In To True Blue Online: Capitol Federal encourages all True Blue Online® or Bill Pay users to log in to TBO, at least once, before August. This will help ensure a successful conversion. If you need assistance logging in to TBO, please call our Customer Service Center at 1-888-8CAPFED (1-888-822-7333).

Will my bank account numbers change? Will my True Blue® Visa® Debit Card change? Will I need to order new checks?

For most customers, your checking, saving, money market and CD account numbers will all remain the same. Your True Blue® Visa® Debit Card will remain the same and continue to be active before, during and after Conversion weekend. Your check information will remain the same.

In rare instances, we will contact any customers who will require an account number change via a letter ahead of Conversion weekend. We will also be contacting a few customers to update their True Blue Online User ID.

Will the Digital Transformation impact my mortgage or other consumer loan?

No. Your mortgage, and other consumer loan information will seamlessly convert to the new system with no interruptions expected. All CapFed mortgage and consumer loan customers will receive 2 statements in August. One statement will be sent at the beginning of the month, and another one will be sent mid-month, after the Digital Transformation. Then, statements will return to normal in September. More information about mortgage and consumer loan updates will be posted this summer.

Will the Digital Transformation impact my Business Accounts or Commercial Loans?

Business Banking Customers:

The True Blue Online® Business experience will have cosmetic changes and additional functionalities.

Please check and update your business contact information in True Blue Online® Business by simply clicking the Administration button at the top, then Self Administration and finally select the Personal Preferences tab.

Review that your Primary Email Address is correct. Only the Primary Email Address will transfer to the new system. Click the Edit icon to make changes if needed.
Review that your Work and/or Mobile Telephone numbers are correct. These are the only Telephone number fields that will transfer to the new system. If you need to make changes, send a secure message by clicking on the Administration button at the top, then Communications and finally select the Contact Us tab. Complete the necessary information and request the change in the Message section. Click Send.

For your security, we cannot update your contact information via a telephone call to our Call Center. Business Banking assistance is available Monday through Friday from 8 a.m. to 5 p.m. by calling direct at 1-888-510-7333. More information about Business Banking updates will be posted this summer.

Commercial Lending Customers:

Your Commercial Loan information will seamlessly convert to the new system with no interruptions expected. All CapFed Commercial Loan customers will receive two Commercial Loan statements in August. One statement will be sent at the beginning of the month, and another one will be sent mid-month, after the Digital Transformation. Then, statements will return to normal in September. For additional questions, please reach out to your Commercial Lender.

Digital Transformation: Core Processing System conversion with new Online Banking platforms