chat live with capfed® customer service

Connect with Capitol Federal® customer service in real-time using our online Live Chat support service. Live Chat is a fast and convenient way to get quick answers about any of our products and services we offer or if you need assistance finding information on our website.

To use live chat, click on the chat bubble in the bottom right corner of the screen. Live Chat representatives are available Monday through Friday, 8am - 5pm.  If the chat bubble does not appear, representatives are currently not available.

For your security, CapFed Chat Representatives are able to provide information for general product and services only.

For specific information regarding your account or for assistance with True Blue Online® banking, please contact Customer Service at 1-888-8CAPFED, or contact us securely by using Contact Us within True Blue Online banking.

Not interested in Live Chat?
Send us a message and your contact information using the form below and we will contact you.

Or, reach us by phone, by calling 1-888-8CAPFED (1-888-822-7333) Monday through Friday from 7 a.m. to 9 p.m., Saturday 9 a.m. to 6 p.m. and Sunday Noon to 5 p.m. Business Banking assistance is available Monday through Friday from 8 a.m. to 5 p.m. or by calling direct at 1-888-510-7333

For hearing disabled customers - TTY service: 785-270-6181