The Digital Transformation will update the True Blue Online® Business and TBOB Mobile App. Beginning August 7, 2023, you will access True Blue Online® Business and all of your cash management services via a new Secure Browser application on your computer’s desktop.  Please complete the download of the Secure Browser application prior to August 7.  Secure Browser download instructions and additional information can be found here. 

 

For mobile users, current apps will no longer be accessible. Please delete the TBO Business apps after Friday, August 4. New apps will be available beginning August 7 in the Apple and Google Play stores. You will need to download the new apps to access mobile banking.

 

Sneak Peek: True Blue Online® Business Banking

First-Time log in for businesses using Online Banking and important notes

True Blue Online® Business Customers:

You will access True Blue Online® Business and all of your cash management services via a new Secure Browser application on your computer’s desktop.  Please complete the download of the Secure Browser application prior to August 7.  Secure Browser download instructions and additional information can be found here.

Businesses that use True Blue Online® (TBO):

You will select True Blue Online from the login box at capfed.com and enter your User ID and Password.  You will then need to select BUSINESS and confirm your information. You will need the following:

• User ID
• Last Name
• Email Address
• Work Phone for Business
• Mobile Phone

1. Only the primary email address will transfer to the new system. Alerts going to a secondary email will not transfer.
2. Only the work and mobile phone numbers will transfer to the new system.
3. Inactive and locked users will convert to the new system in a deactivated status and need reactivated by the company admin.

Some TBOB customers who do not currently use cash management services will be converted to True Blue Online®. The services offered in TBO better align with their business needs. These customers will be contacted in advance to be notified of the change.

If you have issues logging in to online banking after August 7, please call 1-888-601-9557 for dedicated service. Logging in to online banking for businesses after Conversion will still begin at capfed.com.

Effective Beginning August 7:

• True Blue Online® Business
  1. There will be a new and improved way to access online banking through Secure Browser, which customers will download to their computer.
• Wire Origination
  1. Two wire options going forward, previous Foreign included FX and International USD
     • Domestic (Domestic and International USD)
     • Foreign Exchange (Foreign Currency)
  2. If "Require Separate Entry from Approval" is on for Wires, it now applies to all wire types.
  3. The optional Security Code functionality is no longer available, but wires can be confirmed through approval layers and passwords.
• ICS
  1. The ICS Sweeps will not transfer on Friday, August 4^th, which could cause deposit balances to be over FDIC Insurance limits.  ICS Sweeps will resume normal processing on Monday, August 7th.
• Statements
  1. Statements will be available as paper OR electronic going forward and will no longer be available in both formats.
  2. If you are currently enrolled in electronic statements, you will only receive an electronic statement going forward.  Statements can be printed from True Blue Online Business.
  3. Two statements will be generated for August.  
     • Aug 1st-4th
     • Aug 5th-31st
  4. Every business account will begin receiving an analysis statement and the monthly service charge will debit on the 15^th of the following month.
  5. If you previously received an analysis statement, they will be produced and mailed on August 2^nd for July.
• ACH Origination
  1. If Require Separate Entry from Approval is on for ACH, it is on for all SEC Codes.
  2. ACH transactions can be originated in the new system beginning, Monday, August 7^th for up to 30 business days in advance.
  3. Daily ACH limits will be placed in the new system based on average expected volume.  If you receive an ACH limit error, please contact a Business Banker to proceed.
• Positive Pay
  1. Positive Pay customers with exceptions on Monday, August 7^th, will be contacted by a Business Banker for decisioning.
  2. Exceptions will be decisioned on the new system beginning Tuesday, August 8^th.
  3. Positive Pay will be a single sign on through online banking to an integrated system where users for this service will be managed.
  4. Positive Pay will no longer be available through the mobile app, but will be accessible on a mobile device through the online banking website in a mobile-friendly view.
• Remote Deposit Capture
  1. Remote Deposit Capture will now be accessed through online banking instead of a separate site login.
  2. Deposits will post to your account at the end of the day after 7pm.
  3. All users will need software on their computer to access the new system.  The bank will schedule install appointments with users.
  4. Remote Deposit Capture will be a single sign on through online banking to an integrated system.  Users for this service are managed in online banking.
• Bill Pay
  1. Bill Pay will now have a $50,000 daily limit, which can be lowered by the Admin at a user level.
• Check Images Online
  1. On August 7, a 24-month history of check images will be available to view up until June 6, 2023.
  2. Images from June 6, 2023 to August 7, 2023 will be unavailable for a 2-3 week timeframe but will then be restored and available. 

Frequently Asked Questions:

How Do I Need to Prepare as a Business Customer?

True Blue Online® Business will have cosmetic changes and additional functionalities.

Please check and update your business contact information in True Blue Online® Business by simply clicking the Administration button at the top, then Self Administration and finally select the Personal Preferences tab.

• Review that your Primary Email Address is correct.  Only the Primary Email Address will transfer to the new system.  Click the Edit icon to make changes, if needed.

• Review that your Work and/or Mobile Telephone numbers are correct.  These are the only Telephone number fields that will transfer to the new system.  If you need to make changes, send a secure message by clicking on the Administration button at the top, then Communications and finally select the Contact Us tab.  Complete the necessary information and request the change in the Message section.  Click Send.

For your security, we cannot update your contact information via a telephone call to our Call Center. 

Some TBOB customers who do not use cash management services will be converted to True Blue Online®. The services offered in TBO better align with their business needs. These customers will be contacted in advance to be notified of the change. 

Business Banking assistance is available Monday through Friday from 8 a.m. to 5 p.m. by calling direct at 1-888-510-7333. Training videos for TBOB will be available soon at capfed.com/dt.

How Will I Be Impacted as a Commercial Loan Customer?

Your Commercial Loan information will seamlessly convert to the new system with no interruptions expected.  All CapFed® Commercial Loan customers will receive two Commercial Loan statements in August. One statement will be sent at the beginning of the month with history prior to the Core Conversion, and another one will be sent mid-month, after the Digital Transformation.  Statements will return to normal in September.  Your Payment Date will not change, and your Payment amount will remain the same.

For additional questions please reach out to your Commercial Lender.