Frequently Asked questions:

All CapFed® mortgage customers will be mailed two mortgage statements in August. One mortgage statement will be sent at the beginning of the month and show history prior to Conversion, and another one will be sent mid-month, after the Digital Transformation showing history from the new system.  Then, statements will return to normal in September. 

Your Payment Date will remain the same, and your Payment amount will remain the same. You will just receive 2 separate statements as part of the conversion.

Any customer with an Escrow Account included with their mortgage will receive a short-end escrow analysis in August.  This escrow analysis will show account history only and will not include payment changes.  Escrow Analysis will continue to be run during customers regularly scheduled cycle.

If you previously paid your mortgage through True Blue Online® banking, by mail or by branch, you will not have any changes to the way you pay your monthly payment.  You will still be able to do one-time or recurring payments through TBO, by mail or by branch.

If you currently use iNet Biller to make your payments online you will need to change to a new payment method. On August 7th, Capitol Federal’s newly enhanced online banking platform will be available to process payments from any financial institution through TransferNow, and you may use this to pay your mortgage online. After August 3th, you will no longer be able to make mortgage payments using iNet Biller.

Your August 1st recurring mortgage payment will process as usual. However, after this payment you will need to enroll in True Blue Online® to establish a new recurring mortgage payment. You will be required to validate any external account with TransferNow. Validation includes two small deposits to your banking account that you will confirm. This process takes 2-3 business days.

Coupons will only be available for customers that do not have escrow or supplemental insurance (debt protection, accidental death, etc.). Escrow customers will receive monthly statements in lieu of a booklet. Estatements are available through True Blue Online®.