Online Loan Payment FAQs

Online Loan Payment FAQs

Notes: This information is in reference to the Capitol Federal's online loan payment system only.

What is required to sign up for this online loan payment Service?

You need to have access to the Internet and a valid e-mail address. Your computer must have an operating system and web browser that is supported by this Service (see "What is an appropriate browser" below). When you sign up, we will ask you for your account number and your five-digit zip code. When you have completed enrollment you will be able to view your most recent invoices and make online payments.

What is an appropriate browser?

Your web browser must be set to enable 128-bit encryption to make your information unreadable as it passes over the Internet. This Service is designed to work with Windows Internet Explorer. Other web browsers may be used, but Microsoft-based web browsers will produce the best results.

Why are only some versions of browsers supported?

To help ensure that your confidential financial information is protected in transit, we encrypt all messages between your browser and this Service. Some browser versions do not support the needed levels of encryption.

How is my sensitive banking information and personal information secured?

The online Service uses the following security features:

  • SSL: We use SSL (Secure Sockets Layer) to secure your connection and information.
  • Encryption: We strictly enforce 128-bit encryption security levels for users accessing this Service.
  • All users accessing this Service must ensure that their Web browsers are set to enable 128-bit encryption.
  • Automatic Sign Out: We automatically sign you out after 20 minutes of inactivity.

How do I know when a secure session has been created?

Most of the supported browsers will give you a message box stating when you are going into a secure session. Another indication that your browser is operating in secure mode can be found in the web site address. The address will begin with (http:) in standard, non-secure mode and with (https:) in secure mode. The 's' in 'https' stands for secure.

What are my obligations to help maintain secure transactions?

You are responsible for not giving out your user name and password for this site, bank account information, bank routing information, or loan account information to unauthorized users. You also must be sure that you are using an appropriate browser. Be sure to close your browser immediately after you are finished transacting your payment(s). For more details, please click Terms and Conditions.

When setting up my payment method, where can I find my bank's routing transit number and checking account number?

The nine-digit routing transit number can be found on the lower left-hand side of your check. The checking account number is to the right of the routing number. This may vary by bank, if you have any questions in regards to either your routing or account number, please contact your bank.

Can I set up more than one bank account to make on line payments from?

Yes. Just click on Payment Methods to add new bank accounts or modify existing bank accounts.

Do you accept credit card payments?

No. We do not accept credit card payments.

Is there a fee for using the Service?

No. There is no fee for using the Service.

When will the payment be applied to my loan account?

The cut-off time for payments is 2:00 p.m. Central Time. Please allow a minimum of two business days for payments to be credited to your loan. A payment submitted on a business day prior to the 2:00 p.m. Central Time cut-off will be credited to your loan two business days later. A payment submitted on a business day after the 2:00 p.m. Central Time cut-off or on a day that is not a business day will be credited to your loan three business days later.

How can I contact Customer Service if I have questions about the online loan payment Service?

For information about online loan payments made via this Service, please contact us toll free at 1-888-822-7333.