Jailene Cervantes - Community Development Loan Specialist

Drawing from my five years of experience working in a Capitol Federal® branch, where I assisted customers with everything from opening accounts to closing consumer loans, I gained a strong foundation that allowed for a seamless transition to Mortgage Lending. My versatile experience, through several promotions, included resolving challenges and my clients will tell you my customer service never wavered during these times. I like to think of our customers as financial partners, and I’m excited to bring my skills and experience to the partnership to help fulfill my clients’ dreams of homeownership.

My ability to speak Spanish fluently is an asset to my position and the services we offer our clients. I enjoy helping with translating, and you will find my informational materials are available in Spanish as well as English.

I enjoy traveling, especially to Mexico where my parents are from. Family is very important to me, and when I’m not spending time with my cousins you may also find me horseback riding on local trails.

I am excited to work with you – connect with me today!

En español