True Blue Online® Security & Support

Try these common fixes before resetting your password:

• Use the eye icon to verify what you're typing.
• Passwords are case sensitive.
• Verify your password manager or browser autofill is entering the correct password.
• If you aren't sure what your User ID is, try Forgot User ID first.
• If you've had several failed sign-in attempts, your account may be locked and require Customer Service assistance.

• Select the eye icon in the password field to confirm you're entering the password correctly.
• Remember that passwords are case sensitive.
• If you're using a browser password manager or autofill tool, make sure it's using your current password. You may want to manually enter your password instead.
• If you're not completely sure you're using the correct User ID, try Forgot User ID first. An incorrect User ID can cause sign-in failures even when the password is correct.
• Select Forgot Password on the sign-in screen. You'll be asked to verify your identity before creating a new password.

Select Forgot User ID on the sign-in screen and follow the prompts. If the information you enter matches your account, your User ID will be sent to the email address associated with it. Still need help? Call us at 1-888-822-7333.

When prompted to verify your identity, check the phone numbers and email shown on the screen. If you can use one of them, choose the available text, phone-call or email option and follow the prompts.

Can't use any of the numbers shown? Call us at 1-888-822-7333. We can help you determine what's needed to regain access.

For security purposes, repeated unsuccessful sign-in attempts can lock your account. If you've attempted to sign in multiple times and continue receiving an error, stop trying additional passwords. After too many failed sign-in attempts, your account may be locked. You will receive an email alerting you about this. You may be able to resolve this yourself by using Forgot Password. If you are still unable to sign-in contact Customer Service for assistance.

If you recently changed your User ID or reset your password, you will need to re-enroll your device for biometric authentication. Sign in on your mobile device using your User ID and password, then go to settings/Authorized Device Enrollment to re-enroll your device.

If you haven’t enrolled in True Blue Online, select Enroll in Online Banking and follow the prompts to get started. You can enroll through the mobile app, too.

Call 1-888-822-7333 if the information you enter isn’t accepted or you’re told your account can’t be validated

If the page isn’t displaying correctly, try opening True Blue Online using a supported browser or mobile device. If you are using the mobile app, ensure you have the latest version. Restarting the device or reinstalling the app may resolve the issue. If you’re still having trouble, call 1-888-822-7333 and tell us what happens when you try to sign in

Don’t share the code with anyone. If you weren’t trying to sign in, call us directly at 1-888-822-7333, especially if you shared the code or notice activity you don’t recognize.

Don’t reply, click a link, or provide your sign-in information. If the message claims to be from CapFed, contact us using 1-888-822-7333 rather than a number or link in the message.

Review the activity and call us at 1-888-822-7333 to report anything unfamiliar. For more information about scams and protecting your account, visit our Fraud Prevention and Security page.