Fraud Prevention and Security

Capitol Federal® is committed to safeguarding customer privacy and security. Learn more about protecting your financial information and identity with our fraud, privacy and security resources.
Current Fraud Alerts

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Capitol Federal® is committed to maintaining the confidentiality and security of our customers and information about their accounts held with us.

Scammers use many of the same tactics across texts, calls, and emails. The contact is usually unexpected and may be designed to create a sense of fear or concern for someone you care about. They may urge you to act immediately. With a few simple, consistent habits, you can spot a scam and keep yourself safe.

Current Fraud Alerts

PPP loan scam alert.

PPP Loan Scams - Here’s What to Watch For

At Capitol Federal®, protecting your business is our priority. In some cases, scammers are using publicly available Paycheck Protection Program (PPP) loan information to target businesses with highly believable messages.
Read more
Scam call coming through on phone.

Impersonation Scams - March 2026

Please be aware of scammers spoofing our phone number and impersonating Capitol Federal® employees.
Read more
Phone getting a call from a scammer.

Phone Impersonation Scams - January 2026

Regularly, the scammers will pretend to be trusted friends and family, government agency representatives, or even Capitol Federal® employees. While the impersonation scams can take many forms, they all rely on the same tactics; create fear or trust and apply pressure to take immediate actions.
Read more

What To Do If You Suspect Fraud

  1. Report the incident to the Federal Trade Commission (FTC) Identity Theft Hotline:
  2. Contact us to report the incident.
    • Call 1-888-822-7333
    • We will walk you through next steps for your accounts.
  3. Report to local law enforcement.
    • File a report with your local police where the scam or identity theft took place.
  4. Review recent activity
    • Go through your account transactions and dispute any charges not familiar.

Report Fraud Now

How You Can Protect YourselfWoman holding laptop.

  1. Protect your login info
    • Never share your online banking username, password or PIN. CapFed®, or any other legitimate company, will never as for this information.
  2. Watch for red flags
    • Be cautious of urgent messages, misspellings, unexpected calls or requests to act immediately.
  3. Monitor your account regularly
    • Check your accounts often. Report unfamiliar transactions right away.
  4. Keep your devices secure
    • Use strong, unique passwords, enable multi-factor authentication and keep devices updated with latest security patches.
  5. Verify before you trust
    • If you receive a call, text or email from your bank or company that you weren't expecting or sounds suspicious, don't reply or click any links. If you receive a call that you are concerned about, hang up and call our offices directly or visit a branch. 

Resources

Beyond Banking with CapFed®

Frosty window view looking at snow.

Why Weak Passwords Are a Scammer’s Favorite Target

Fraud doesn’t always start with a stolen card or a suspicious transaction. More often, it begins with something much simpler: a weak password.
Read more
Family wearing cozy socks next to a fire.

Holiday Magic Starts with Secure Spending: What to Watch For This Month

The holidays bring excitement, celebration and connection, but they also bring a rise in scams. Staying aware is the best way to keep your season merry and secure.
Read more
leaves.

Give Thanks, Not Personal Information: Stay Scam-Smart This Season

As we head into the season of giving, scammers are working overtime to take. Last year alone, fraudsters stole more than $2.67 billion from consumers, often through fake emails, texts, and calls that looked surprisingly real.
Read more
Carved pumpkins.

Don’t get spooked by scammers: 5 common tricks to look out for.

October may be spooky season, but the real scares come from scammers lurking in your inbox, texts, and even phone calls. Know the common types of fraud, like impersonation calls and social media scams, and follow these 5 tricks to improve your scam awareness and protect your money.
Read more
Learn More

Report A Lost of Stolen Debit Card

Call us at 1-888-8CAPFED (1-888-822-7333) True Blue® Debit Card Services are available 24x7:

Select the following for personal and small business debit card options:

  • Option 1: Self Service Options (includes card services)                
  • Option 3: Visa Debit Card                       
  • Option 2: Card Deactivation                        
  • Option 0: Talk to a Customer Service Representative
Contact Us

Dispute a Debit Card Charge

If you notice an incorrect or unauthorized charge on your Capitol Federal® True Blue® Debit Card, follow these steps to dispute it:

  1. Review Your Transactions: Check your account for any unfamiliar charges. Ensure the charge is not from a merchant you recognize or a recurring payment you may have forgotten.

  2. Contact the Merchant: Reach out to the merchant directly to resolve the issue, as they may be able to correct the charge.

  3. Submit a Dispute: If the merchant cannot resolve the issue, or the transaction was fraudulent, you can dispute the charge by doing the following:

    • Call Customer Service at 1-888-8CAPFED to report the charge.
    • Visit your nearest Capitol Federal® branch for assistance.
    • Send a secure message with the details on True Blue Online® banking.

  4. Provide Details: Be ready to share the date, amount, and details of the disputed charge.  

Once your dispute is submitted, Capitol Federal® will investigate the charge and keep you informed of the resolution process.

Learn More

Enroll in Visa® Purchase Alerts

Sign up to participate in Visa® Purchase Alerts and establish specific alert triggers for any qualified Visa® transaction meeting your criteria. Alerts are real-time, and an email will be generated within seconds to the email address you provide.

Transaction alerts include:

  • Purchase thresholds
  • International transactions
  • Card absent transactions, such as internet and phone transactions

This service is available to all True Blue® debit cardholders and Execuline Visa® cardholders.

Enroll Your Card

eStatements: Fast. Convenient. Secure.

Get your monthly statements online faster with eStatements. Reduce the risk of identity theft by keeping sensitive information out of your mailbox. Save paper and keep your account details organized. Enroll today to stop receiving paper statements.

To Enroll:

  1. Log in to True Blue Online® and select "Documents".
  2. Accept the eStatements Terms and Conditions.
  3. Update your email, if needed and select the accounts for eStatements.

To View eStatements:

  1. Select "Documents". A new window will open.
  2. Choose the account to view and print, download, or view from this page.

What To Put In a Safe Deposit Box

Now that you've opened a safe deposit box with Capitol Federal®, what will you put in it?

Suggested items to store in your safe deposit box:

  • Copy of your Will
  • Copy of your birth certificate, marriage license, etc.
  • Passports
  • Deeds, titles and insurance policies to your house and cars
  • Stock and bond certificates
  • Jewelry and other valuable heirlooms
  • Flash drive containing photos and important computer files

The contents of safe deposit boxes are not deposits and are not insured by Capitol Federal or by the FDIC.