Be aware. know the scams before they target you.

Phone Scam (February 2024):
Please be aware of scammers spoofing our phone number and impersonating Capitol Federal Fraud employees. The scammers are contacting customers both by phone and by text messages. According to multiple reports, the scammers will tell customers they can confirm the number they are calling from is truly Capitol Federal’s by Googling the number, where they find it really is our number. The scam then starts by the scammers trying to verify transactions based out of other states. They could have customer’s personal information which has included names, address, social security number, and/or partial card numbers. Customers who've received text messages are being sent a link which then takes the customer to a website to enter their card information or online banking credentials. Others are being asked to click on a link and enter their card numbers in which then fraudulent activity begins to occur with their cards.

If a true Capitol Federal Fraud employee or our third-party Visa® fraud service is contacting you, we will provide our direct phone numbers or the call center number to contact us back. We will never ask for and/or provide personal information other than verifying a recent transaction. DO NOT enter any of your sensitive personal banking information into any website for which you've been sent a link in a text message. If you are concerned whether a call is truly legitimate you may always visit any branch to verify.

If you feel you have provided information to someone in error, please call 1-888-822-7333.

Text Scam (December 2023):
Please be aware of a text message scam from a number claiming to be Capitol Federal® trying to verify debit-related transactions. If the link in the text messages is clicked, it will take you to a fake Capitol Federal website and ask for your log in credentials.  Do not click any links, or input any information.

Make sure to never give your personal or bank information out in response to a request you didn't expect and always be alert of suspicious links and websites.  As a reminder, Capitol Federal® will never request your account number or debit card number to verify your identity. Requests of these types are a scam.

If you feel you have provided information to someone in error, please call 1-888-822-7333.

Phone Scam (November 2023):
Please be aware of scammers spoofing our phone number and portraying that they are from Capitol Federal®. According to multiple reports, the scammers are calling customers under the name "Samantha" claiming they are with the Fraud Department. The scammers are then requesting customers to conduct transfers between their accounts, and some even externally to other banks as part of the scheme. 

Make sure to never give your personal or bank information out in response to a request you didn't expect and always be alert. As a reminder, Capitol Federal® will never request your account number or debit card number to verify your identity. Requests of these types are a scam.

If you feel you have provided information to someone in error, please call 1-888-822-7333.

Phone Scam (July 2023):

Please be aware of scammers spoofing our phone number and portraying that they are from Capitol Federal®. According to multiple reports, the scammers are calling customers and identifying themselves as Capitol Federal wanting to verify recent transactions and asking for their personal identification information such as account number. The reports also claim that the callers have the first few digits of their Capitol Federal card numbers.

Make sure to never give your personal or bank information out in response to a request you didn't expect and always be alert. As a reminder, Capitol Federal® will never request your account number or debit card number to verify your identity. Requests of these types are a scam.

If you feel you have provided information to someone in error, please call 1-888-822-7333.

Phone and Text Scam (June 2023):
Please be aware of scammers spoofing our phone number and portraying that they are from Capitol Federal®. According to multiple reports, the scammers are asking customers to log into their TBO accounts, download software, transfer funds and give out their personal information. 

Make sure to never give your personal or bank information out in response to a request you didn't expect and always be alert. As a reminder, Capitol Federal® will never request your PIN number or a verification code (one-time passcode) to verify your identity. Requests of these types are a scam.

If you feel you have provided information to someone in error, please call 1-888-822-7333.

Text Scam (February 2023):

Please be aware of a new scam targeting financial institution customers. This specific scam involves sophisticated scammers sending a text message to the customer. Once the customer responds, they will receive a phone call from the fraudster portraying Capitol Federal® asking for the customer’s online banking credentials.

Please do not provide personal and confidential information including social security numbers and TBO credentials to anyone.

If you receive a text message or phone call, and are concerned, please call the number on the back of your True Blue® Visa® debit card, or 1-888-8CAPFED.

As a reminder, Capitol Federal® will never contact you and ask for confidential information over the phone or by text. If you feel you have provided information to someone in error, please call 1-888-822-7333 to report the incident.

Text Scam (November 2022):
Please be aware of a new scam targeting financial institution customers. This specific scam involves sophisticated scammers sending a text message to the customer impersonating Capitol Federal®. The text says your debit card has been locked and contains a phone number to call. Once the customer calls, an automated message asks for an account number.

Please do not provide personal and confidential information including social security numbers and TBO credentials. If you receive a text message or phone call, and are concerned, please call the number on the back of your True Blue® Visa® debit card, or 1-888-8CAPFED.

As a reminder, Capitol Federal® will never contact you and ask for confidential information over the phone or by text. If you feel you have provided information to someone in error, please call 1-888-822-7333 to report the incident.

 

Email Scam (September 2022):
Please be aware of a new scam targeting financial institution customers. This specific scam involves scammers sending an email resembling a legitimate Capitol Federal email claiming a new payee has been added and a transfer is pending. The email instructs the customer to click a link within the email to view or cancel the transfer.
 
If you receive an email and have not recently set up a transfer and are concerned, please call the number on the back of your True Blue® Visa® debit card, or 1-888-8CAPFED.
 
As a reminder, Capitol Federal® will never contact you and ask for confidential information over the phone or by text. If you feel you have provided information to someone in error, please call 1-888-822-7333 to report the incident.

Text Scam (September 2022):
Please be aware of a new scam targeting financial institution customers. This specific scam involves sophisticated scammers sending a text message to the customer. Once the customer responds, they will receive a phone call from the fraudster portraying Capitol Federal® asking for the customer’s online banking credentials.
 
Please do not provide personal and confidential information including social security numbers and TBO credentials. If you receive a text message or phone call, and are concerned, please call the number on the back of your True Blue® Visa® debit card, or 1-888-8CAPFED.
 
As a reminder, Capitol Federal® will never contact you and ask for confidential information over the phone or by text. If you feel you have provided information to someone in error, please call 1-888-822-7333 to report the incident.

Text Scam (April 2022):  

Cybercriminals Trick Victims into Transferring Funds to "Reverse" Instant Payments

Cybercriminals are targeting victims by sending text messages with what appear to be bank fraud alerts asking if the customer initiated an instant money transfer using digital payment applications (apps). Once the victim responds to the alert, the cybercriminal then calls from a number which appears to match the financial institution's legitimate 1-800 support number. Under the pretext of reversing the fake money transfer, victims are swindled into sending payment to bank accounts under the control of the cyber actors.

As a reminder, Capitol Federal® will NEVER contact you and ask for confidential information over the telephone, or by text. If you feel you have provided this information to someone in error, please call 1-888-822-7333 to report the incident.