Fraud Alerts

Be aware. know the scams before they target you.

Phone Scam (August 2020):
Please be aware, there is a new phone scam in the area. This specific scam involves scammers calling customers pretending to be from Capitol Federal’s Fraud Department. These scammers may request account numbers, account balances and other confidential and personal information. They may also be asking customers for a one-time password that they will get via text. This is in an attempt to use the one-time password to reset online banking credentials.

Please do NOT give out personal and confidential information (this includes social security numbers and 4-digit PINs). If you get a call or text, and are concerned, please call the number on the back of your True Blue® Visa® debit card, or 1-888-8CAPFED, NOT a number provided by someone else.

As a reminder, Capitol Federal® will NEVER contact you and ask for confidential information over the telephone, or by text. If you feel you have provided this information to someone in error, please call 1-888-822-7333 to report the incident.


Text Scam (December 2019):
Please be aware, there is a new cell phone text scam in the area. This specific scam is a text that states that a Visa® debit card is locked and to call an 800 number to unlock. The phone number and person may act on behalf of a financial institution and ask for confidential information. Please do NOT give out personal and confidential information (this includes social security numbers and 4-digit PINs). If you get a text and are concerned, please call the number on the back of your card, NOT the number the text provides.

As a reminder, Capitol Federal® will NEVER ask you for confidential information over the telephone. If you feel you have provided this information to someone in error, please call 1-888-822-7333 to report the incident.

Telephone Scam (August 22, 2019):

Please be aware, there is a new telephone/text phishing scam in the area. This specific scam is a text message and phone call wanting to verify a recent purchase and requesting debit card information. The phone number may appear to be a Capitol Federal® Savings Bank number and the person may say they are acting on behalf of the Bank and ask for confidential information. Please do NOT give out personal and confidential information (this includes social security numbers, card information and 4-digit PINs.) As a reminder, Capitol Federal will ONLY ask you for verifying information over the telephone when you, the customer, initiates the phone call.

If you ever have a question about a Capitol Federal® site, phone call, text or email, you may always call to verify it at 1-888-8CAPFED.

Telephone Scam (July 9, 2018):
This specific scam is a phone call requesting PIN information. The phone number and person may act on behalf of a financial institution and ask for confidential information. Please do NOT give out personal and confidential information (this includes social security numbers and 4-digit PINs.) As a reminder, Capitol Federal will never ask you for confidential information over the telephone. If you feel you have provided this information to someone in error, please call 1-888-822-7333 to report the incident.

Phishing Sites (March 23, 2018):

With new phishing sites appearing all the time, keeping your information secure online should always be a top priority.


Email Phishing Scams (February 22, 2018):

It is important to be cyber secure when on your computer. It takes persistence to protect your identity and finances from hackers and cyber criminals. At Capitol Federal®, we are committed to helping you stay safe online and when using your email. Here are some tips to help you avoid being scammed. To stay safe online...

  • Read Carefully:  If you receive an email that contains broken or incomplete formatting, such as a blank line in the middle of a sentence or strange spacing, it may be a fake email trying to steal your information.
  • Spell Check:  Small mistakes, like misspelled words or apostrophes in the wrong place, are subtle clues it could be from a scammer. Also check the email address. If there are misspellings, like bnk instead of bank, it is probably not from an official company account.
  • Be Diligent:  When clicking on links in emails, make note of the web address, or URL. They should match up before entering log-in information. If they don’t, it could be a scam.
  • Safeguard Your Personal information: Sensitive information, like credit card or Social Security numbers, should only be given to encrypted sites. You will know if a site is encrypted because it will begin with “https:” and not “http:” or any other variation.

Think you could spot the difference between a real email and a fake one sent by hackers? Test your skills by watching this video from the Today Show, and learn the warning signs of a phishing email.

Visit our Point of Blue blog article, “Don’t Get Hooked by Phishing Scams” to learn more. If you ever have a question about a Capitol Federal® site or email, you may always call to verify it at 1-888-8CAPFED.


Text Message Scam (January 17, 2018)
Recently, a new text message phishing scam was sent to mobile phone users. This specific phishing attempt sends a text message to mobile phone users indicating that unusual activity has occurred on their account. The phone number could appear to come from a local area code. If a user were to call the phone number listed, a scammer requests card information. This is not a message from CapFed®.

DO NOT provide your personal and confidential information, like card numbers, account numbers and personal identifying information to anyone. Capitol Federal® would never request your entire debit card number or PIN to verify your identity. If you feel your account may be compromised from this scam, or from a similar scam, please contact us at 1-888-822-7333 immediately.

If you ever have a question about a CapFed site, email or text message, you may always call to verify it at 1-888-8CAPFED.

Don't Give to a Charity Imposter (December 14, 2017)

Scammers who pretend to be a charity try to get to your wallet. Consider these tips before you give.
Telephone Scam (August 22, 2019): Please be aware, there is a new telephone/text phishing scam in the area. This specific scam is a text message and phone call wanting to verify a recent purchase and requesting debit card information. The phone number may appear to be a Capitol Federal Savings Bank number and the person may say they are acting on behalf of the Bank and ask for confidential information. Please do NOT give out personal and confidential information (this includes social security numbers and 4-digit PINs.) As a reminder, Capitol Federal will ONLY ask you for verifying information over the telephone when the customer initiates the phone call. If you ever have a question about a Capitol Federal® site, phone call, text or email, you may always call to verify it at 1-888-8CAPFED.

U.S. Marshals Won't Call You About Jury Duty (December 6, 2017)
Scammers posing as U.S. Marshals have been making calls attempting to trick people into sending money by threatening to arrest or fine them for missing jury duty.

Avoiding 'Open Enrollment' Scams (November 14, 2017)
Open enrollment is here. Whether you’re eligible for Medicare, selecting a plan through the Affordable Care Act (ACA), or have private insurance, you have until December 15 to compare plans and make coverage changes. Here are a few tips for avoiding scams this open enrollment season.

Scam Using FTC Consumer Response Center Phone Number (October 24, 2017)
Scammers are using fake caller ID information to trick you into thinking they’re someone who can be trusted. The practice is called caller ID spoofing. The FTC has received reports that scammers are spoofing by using the FTC’s Consumer Response Center’s phone number (877-382-4357).



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