Contact Us

Contact Us

chat live with capfed® customer service

Connect with Capitol Federal® customer service in real-time using our online Live Chat support service. Live Chat is a fast and convenient way to get quick answers about any of our products and services we offer or if you need assistance finding information on our website.

To use live chat, click on the chat bubble in the bottom right corner of the screen.  Live Chat representatives are available Monday through Friday, 8am - 5pm.

For your security, CapFed Chat Representatives are able to provide information for general product and services only.

For specific information regarding your account or for assistance with True Blue Online® banking, please contact Customer Services at 1-888-8CAPFED, or contact us securely by using Contact Us within True Blue Online banking. Once logged in, select All>Support>Contact us. 

Not interested in Live Chat? 
Send us a message and your contact information using the form below and we will contact you. 


Or, reach us by phone, by calling 1-888-8CAPFED (1-888-822-7333) Monday through Friday from 7 a.m. to 9 p.m., Saturday 9 a.m. to 6 p.m. and Sunday Noon to 5 p.m.  Business Banking assistance is available Monday through Friday from 8 a.m. to 5 p.m. or by calling direct at 1-888-510-7333.

For hearing disabled customers - TTY service: 785-270-6181

send us an email:

Please do not include confidential or personal information in the form below. For assistance with your account or True Blue Online® banking, please contact Customer Services at 1-888-8CAPFED, or contact us securely by using Contact Us within True Blue Online banking. Once logged in, select All>Support>Contact us. 


CapFed® Contact phone numbers by region:

To reach branch personnel in a specific area, call one of the following numbers Monday through Thursday from 8:15 a.m. to 5 p.m., Friday 8:15 a.m. to 6 p.m. and Saturday 9 a.m. to 12 p.m.

Topeka
(785) 235-1341 (for Saturday hours, please call 1-888-8CAPFED)

Greater Kansas City
(913) 381-5400

Wichita
(316) 689-0200

Lawrence
(785) 749-9000

Manhattan
(785) 537-4226

Salina
(785) 825-7121

Emporia
(620) 342-0125