Fraud Alerts

Fraud Alerts

Be aware. know the scams before they target you.

Text Scam (September 2022):
Please be aware of a new scam targeting financial institution customers. This specific scam involves sophisticated scammers sending a text message to the customer. Once the customer responds, they will receive a phone call from the fraudster portraying Capitol Federal® asking for the customer’s online banking credentials.
 
Please do not provide personal and confidential information including social security numbers and TBO credentials. If you receive a text message or phone call, and are concerned, please call the number on the back of your True Blue® Visa® debit card, or 1-888-8CAPFED.
 
As a reminder, Capitol Federal® will never contact you and ask for confidential information over the phone or by text. If you feel you have provided information to someone in error, please call 1-888-822-7333 to report the incident.


Text Scam (April 2022):  

Cybercriminals Trick Victims into Transferring Funds to "Reverse" Instant Payments

Cybercriminals are targeting victims by sending text messages with what appear to be bank fraud alerts asking if the customer initiated an instant money transfer using digital payment applications (apps). Once the victim responds to the alert, the cybercriminal then calls from a number which appears to match the financial institution's legitimate 1-800 support number. Under the pretext of reversing the fake money transfer, victims are swindled into sending payment to bank accounts under the control of the cyber actors.

As a reminder, Capitol Federal® will NEVER contact you and ask for confidential information over the telephone, or by text. If you feel you have provided this information to someone in error, please call 1-888-822-7333 to report the incident.

 

Telephone Scam (October 2021):

Please be aware of a new scam targeting Capitol Federal® customers.  This specific scam involves scammers portraying CapFed® employees (using the spoofed caller ID number 888-822-7333) and reporting they need to speak to the customer regarding attempted debit card transactions in Florida. The fraudster will then “verify” the customer by asking for personal and confidential information including PIN.

 

Please do NOT give out personal and confidential information (this includes social security numbers and 4-digit PINs). If you get a call or text, and are concerned, please call the number on the back of your True Blue® Visa® debit card, or 1-888-8CAPFED.


As a reminder, Capitol Federal® will NEVER contact you and ask for confidential information over the telephone, or by text. If you feel you have provided this information to someone in error, please call 1-888-822-7333 to report the incident.

 


True Blue Online® and People Pay Scam (December 2020):

Please be aware of a new scam targeting True Blue Online® banking customers. This specific scam involves scammers portraying CapFed® employees (using the spoofed caller ID number 888-822-7333) and reporting they received an email from the customer stating they would like to close all accounts. The fraudster will often request the customer's online banking credentials in order to set up fraudulent People Pay transfers. The fraudster may also attempt to request a one-time verification code to circumvent security controls.

Please do NOT give out personal and confidential information (this includes social security numbers and 4-digit PINs). If you get a call or text, and are concerned, please call the number on the back of your True Blue® Visa® debit card, or 1-888-8CAPFED

As a reminder, Capitol Federal® will NEVER contact you and ask for confidential information over the telephone, or by text. If you feel you have provided this information to someone in error, please call 1-888-822-7333 to report the incident.


Phone Scam (August 2020):
Please be aware, there is a new phone scam in the area. This specific scam involves scammers calling customers pretending to be from Capitol Federal’s Fraud Department. These scammers may request account numbers, account balances and other confidential and personal information. They may also be asking customers for a one-time password that they will get via text. This is in an attempt to use the one-time password to reset online banking credentials.

Please do NOT give out personal and confidential information (this includes social security numbers and 4-digit PINs). If you get a call or text, and are concerned, please call the number on the back of your True Blue® Visa® debit card, or 1-888-8CAPFED, NOT a number provided by someone else.

As a reminder, Capitol Federal® will NEVER contact you and ask for confidential information over the telephone, or by text. If you feel you have provided this information to someone in error, please call 1-888-822-7333 to report the incident.



Contact Us

Find a Capitol Federal® location. Enter your zip code to find a CapFed®  branch nearest you.


Need to report a lost or stolen card?

Contact Us