Be aware. know the scams before they target you.

Text Scam (February 2023):

Please be aware of a new scam targeting financial institution customers. This specific scam involves sophisticated scammers sending a text message to the customer. Once the customer responds, they will receive a phone call from the fraudster portraying Capitol Federal® asking for the customer’s online banking credentials.

Please do not provide personal and confidential information including social security numbers and TBO credentials to anyone.

If you receive a text message or phone call, and are concerned, please call the number on the back of your True Blue® Visa® debit card, or 1-888-8CAPFED.

As a reminder, Capitol Federal® will never contact you and ask for confidential information over the phone or by text. If you feel you have provided information to someone in error, please call 1-888-822-7333 to report the incident.

Text Scam (November 2022):
Please be aware of a new scam targeting financial institution customers. This specific scam involves sophisticated scammers sending a text message to the customer impersonating Capitol Federal®. The text says your debit card has been locked and contains a phone number to call. Once the customer calls, an automated message asks for an account number.

Please do not provide personal and confidential information including social security numbers and TBO credentials. If you receive a text message or phone call, and are concerned, please call the number on the back of your True Blue® Visa® debit card, or 1-888-8CAPFED.

As a reminder, Capitol Federal® will never contact you and ask for confidential information over the phone or by text. If you feel you have provided information to someone in error, please call 1-888-822-7333 to report the incident.

Email Scam (September 2022):
Please be aware of a new scam targeting financial institution customers. This specific scam involves scammers sending an email resembling a legitimate Capitol Federal email claiming a new payee has been added and a transfer is pending. The email instructs the customer to click a link within the email to view or cancel the transfer.
 
If you receive an email and have not recently set up a transfer and are concerned, please call the number on the back of your True Blue® Visa® debit card, or 1-888-8CAPFED.
 
As a reminder, Capitol Federal® will never contact you and ask for confidential information over the phone or by text. If you feel you have provided information to someone in error, please call 1-888-822-7333 to report the incident.

Text Scam (September 2022):
Please be aware of a new scam targeting financial institution customers. This specific scam involves sophisticated scammers sending a text message to the customer. Once the customer responds, they will receive a phone call from the fraudster portraying Capitol Federal® asking for the customer’s online banking credentials.
 
Please do not provide personal and confidential information including social security numbers and TBO credentials. If you receive a text message or phone call, and are concerned, please call the number on the back of your True Blue® Visa® debit card, or 1-888-8CAPFED.
 
As a reminder, Capitol Federal® will never contact you and ask for confidential information over the phone or by text. If you feel you have provided information to someone in error, please call 1-888-822-7333 to report the incident.

Text Scam (April 2022):  

Cybercriminals Trick Victims into Transferring Funds to "Reverse" Instant Payments

Cybercriminals are targeting victims by sending text messages with what appear to be bank fraud alerts asking if the customer initiated an instant money transfer using digital payment applications (apps). Once the victim responds to the alert, the cybercriminal then calls from a number which appears to match the financial institution's legitimate 1-800 support number. Under the pretext of reversing the fake money transfer, victims are swindled into sending payment to bank accounts under the control of the cyber actors.

As a reminder, Capitol Federal® will NEVER contact you and ask for confidential information over the telephone, or by text. If you feel you have provided this information to someone in error, please call 1-888-822-7333 to report the incident.