Fraud Prevention and Security

Capitol Federal® is committed to safeguarding customer privacy and security. Learn more about protecting your financial information and identity with our fraud, privacy and security resources.
Current Fraud Alerts

Capitol Federal® is committed to maintaining the confidentiality and security of our customers and information about their accounts held with us.

If you believe you have been victimized by identity theft, immediately report the incident by calling the Federal Trade Commission (FTC) Identity Theft Hotline:
Toll-Free: 1-877-IDTHEFT
TDD: 202-326-2502
Online at https://www.identitytheft.gov/

Family sitting on a couch making a plan.

Plan Ahead for Disasters: How to Be Prepared

Disasters can happen at any time, and while you can’t control when they occur, you can control how prepared you are. At Capitol Federal®, we have a disaster recovery plan to protect our customers and ensure the availability of cash, data, and services in the event of an emergency.
Read more
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How to Recognize and Prevent Cybercrimes

Have you, or someone you know, been a victim of a cybercrime? If so, you’re not alone.
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Safeguard Your Name. Fight Against Identity Theft.

Information on how to prevent identity theft, or should you become a victim, what you can do to resolve the issue and protect your good name.
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Dispute a Debit Card Charge

If you notice an incorrect or unauthorized charge on your Capitol Federal® True Blue® Debit Card, follow these steps to dispute it:

  1. Review Your Transactions: Check your account for any unfamiliar charges. Ensure the charge is not from a merchant you recognize or a recurring payment you may have forgotten.

  2. Contact the Merchant: Reach out to the merchant directly to resolve the issue, as they may be able to correct the charge.

  3. Submit a Dispute: If the merchant cannot resolve the issue, or the transaction was fraudulent, you can dispute the charge by doing the following:

    • Call Customer Service at 1-888-8CAPFED to report the charge.
    • Visit your nearest Capitol Federal® branch for assistance.
    • Send a secure message with the details on True Blue Online® banking.

  4. Provide Details: Be ready to share the date, amount, and details of the disputed charge.  

Once your dispute is submitted, Capitol Federal® will investigate the charge and keep you informed of the resolution process.

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eStatements: Fast. Convenient. Secure.

Get your monthly statements online faster with eStatements. Reduce the risk of identity theft by keeping sensitive information out of your mailbox. Save paper and keep your account details organized. Enroll today to stop receiving paper statements.

To Enroll:

  1. Log in to True Blue Online® and select "Documents".
  2. Accept the eStatements Terms and Conditions.
  3. Update your email, if needed and select the accounts for eStatements.

To View eStatements:

  1. Select "Documents". A new window will open.
  2. Choose the account to view and print, download, or view from this page.

What To Put In a Safe Deposit Box

Now that you've opened a safe deposit box with Capitol Federal®, what will you put in it?

Suggested items to store in your safe deposit box:

  • Copy of your Will
  • Copy of your birth certificate, marriage license, etc.
  • Passports
  • Deeds, titles and insurance policies to your house and cars
  • Stock and bond certificates
  • Jewelry and other valuable heirlooms
  • Flash drive containing photos and important computer files

The contents of safe deposit boxes are not deposits and are not insured by Capitol Federal or by the FDIC.