Immediately report a lost or stolen debit card or passcard.

Option 1:

• Call us at 1-888-5TRUBLU (1-888-587-8258), 24 hours a day/7 days a week
• Select option 7 for the VISA® Card Services Menu
• Choose option 2 for Card Deactivation

Option 2:

• Visit or call your local Capitol Federal branch during normal business hours

Option 3:

• Call our Customer Service Center at 1-888-8CAPFED (1-888-822-7333) during Customer Service Center hours

Option 4:

• Log in to True Blue Online® banking.  Select “Customer Service” under the More tab.  Report your card as lost or stolen under the Support section

If you report a lost or stolen card using option 4, please note your card will be taken out of service when Customer Service reviews your online request.