Report a Lost or Stolen Debit Card

Immediately report a lost or stolen debit card or passcard.

Option 1:

  • Call us at 1-888-5TRUBLU (1-888-587-8258), 24 hours a day/7 days a week
  • Select option 7 for the VISA® Card Services Menu
  • Choose option 2 for Card Deactivation

Option 2:

Option 3:

Option 4:

  • Log in to True Blue Online® banking.  Select “Customer Service” under the More tab.  Report your card as lost or stolen under the Support section

If you report a lost or stolen card using option 4, please note your card will be taken out of service when Customer Service reviews your online request.

Contact Us

Find a Capitol Federal® location. Enter your zip code to find a CapFed® 
branch nearest you. 

Report a lost or stolen debit card.

Card Lost or Stolen?