Cybersecurity Awareness

Cybersecurity Awareness

Capitol Federal is committed to helping our customers protect themselves and their identities online. Everyone uses the internet which in-turn makes everyone vulnerable to cybersecurity threats. To better protect yourself online here are a few helpful tips:

Update Your Devices.  Security software is the first line of defense against cyber-attacks. Make sure the software on your computer and mobile devices is up to date. Opt-in for automatic updates, to ensure you receive the latest software.

Secure Password. 
Setting a strong password is another form of defense against online fraud. A good, strong password should consist of at least 8 characters, but longer passwords offer greater security.  If available, multi-factor authentication, such as having a code sent to your mobile device, provides even stronger protection.

Be Aware of Scams.  Fraudulent emails and websites are created for Phishing scams. Phishing scams deceive users into giving out personal information by clicking on links, opening attachments or pop-up screens from unknown sources. Avoid taking the bait, and delete emails from unknown individuals.

Don't Over Share on Social Media. Be cautious of what you post on social media. Oversharing can give hackers the information they need to steal personal information. Examples are posting about your favorite vacation spot, which can likely be a security question if you forget your password. Be sure to change your security settings and avoid posting things like birthdays, your mother's maiden name and your address. Remember, the fun surveys you may participate in with your friends can leave you vulnerable to hackers because of all the information you provide.

Secure Wi-Fi. Your home wireless network should be password protected. According to the FTC, unsecured routers are vulnerable to hackers and can be directed to fraudulent websites. Be cautious when sending information while connected to public Wi-Fi networks.

Be Cautious with iCloud. The convenience of iCloud makes it easier for hackers to steal personal information from files. Use caution when dealing with iCloud.

Shop Secure. When shopping online, make sure the website is secure. Always look for https in the URL, which authenticates the site and a small padlock symbol which verifies the security of the page.

For other helpful tips and resources to protect yourself against cyber criminals please visit

If you find yourself the victim of a cybercrime please contact the Internet Crime Complaint Center (IC3). IC3 is a partnership between the Federal Bureau of Investigation and the National White Collar Crime Center. You may file a complaint online at You can file a report with the Anti-Phishing Working Group if you become victim of a Phishing Scam. 

If you suspect you have been a victim of fraud, please report any suspicious bank account activity to us immediately by calling 1-888-8CAPFED or visiting us in a branch.

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Fighting ID Fraud Online

Learn how to prevent identity theft, and if you fall victim, what you can do to resolve the issue and protect your good name. Capitol Federal® advises customers to never disclose an account number or other personal information to someone who calls you. We will never call you to provide or verify an account number or passcode.

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Be Safe Online

To prevent online banking fraud and protect your online accounts, we have enabled several security measures to protect you online.

Security features like:

  • Step-up authentication
  • Advanced encryption
  • Email and text alert options

In addition, we want to do our part to promote cyber security by sharing tips to help you stay safe online. Don’t be the next target of an online attacker, keep your information safe.

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Privacy and Security

Find tips and other useful resources to help you keep your identity, information and money secure.

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Safe Deposit Box

Safe Deposit Boxes are available at several CapFed® branch locations, and are an inexpensive way to keep your important documents and valuables safe. Several sizes are available.

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Big Security. Tiny Chip.

EMV chip-enabled debit cards include an embedded secure computer chip for added fraud protection. Get yours and enjoy greater security.

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Mobile Safety and Security

Protecting customer account information is a top priority for Capitol Federal®, which is why we enact a high level of encryption in our online and mobile services.

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