Immediately report a lost or stolen debit card or passcard.
Option 1:- Call us at 1-888-5TRUBLU (1-888-587-8258), 24 hours a day/7 days a week
- Select option 7 for the VISA® Card Services Menu
- Choose option 2 for Card Deactivation
Option 2:
- Visit or call your local Capitol Federal branch during normal business hours
Option 3:
- Call our Customer Service Center at 1-888-8CAPFED (1-888-822-7333) during Customer Service Center hours
Option 4:
- After hours, log in to True Blue Online®, select your name and the Contact Us option. You may then report your card as lost or stolen with Customer Service by secure message.
If you report a lost or stolen card using option 4, please note your card will be taken out of service when Customer Service reviews your online request.
Contact Us
Find a Capitol Federal® location. Enter your zip code to find a CapFed®
branch nearest you.
Report a lost or stolen debit card.
Card Lost or Stolen?