Past Information from Capitol Federal® Regarding COVID-19





July 31, 2020

At this time, Capitol Federal will continue to utilize drive-thru only service at all of our branch locations.

This measure is a continued effort to conduct business in the safest way possible to protect customers and employees. All CapFed ATMs will remain available, as well as online and mobile services. You may also call your branch for an in-person appointment or to access your safety deposit box. We’d be glad to assist you.

Our In-Store locations in Lawrence and Greater Kansas City that do not have drive-thru lanes will also be closed temporarily.

Please visit our locations page for normal drive-thru hours at all our locations.

As a reminder, there are many ways CapFed® is ready to assist you if you are unable to visit one of our drive-thru branches.

• You may use True Blue Online® to access your accounts from home. True Blue Online allows you instant access to pay bills, view transactions, check balances, send secure messages and more. CapFed’s Mobile Banking app also allows you to access your account information and uses your smartphone’s built-in functionality to find the nearest in-network CapFed ATM. You can also deposit checks using the Mobile Deposit feature within the TBO app.

• You may open new accounts online using our Online Account Application. This includes Checking, Savings, Money Market Select and Certificates of Deposit. Certain restrictions may apply. • Our online mortgage loan application is available 24/7 at capfed.com/applynow any time you’re ready to start your home loan process.

• As always, our dedicated CapFed Customer Support Center is here for you to address any questions or concerns related to your accounts. Call us at 1-888-8CAPFED to speak with a knowledgeable CapFed employee.

• You may also live-chat with a Customer Service Representative from your computer. Visit capfed.com/contact for a fast and convenient way to get quick answers about any of our products and services. We will provide updates to capfed.com, with important information, as well as our social media sites. Thank you for your loyalty and trust in Capitol Federal.



July 21, 2020
 
Topeka Branch Update: Beginning July 22, we will temporarily open a drive-thru Lane at 29th & Wanamaker at our Wanamaker South location
 
Located on the southwest corner of 29th and Wanamaker, it will offer basic banking services such as:
    •    check cashing
    •    deposits
    •    withdrawals
    •    cashier’s checks
    •    loan payments

Wanamaker South Drive-Thru Hours:
Monday - Friday 10 a.m. to 5 p.m. & Saturday 9 a.m. to noon
 
The drive-thru and ATMs will remain available at our regular 29th and Wanamaker branch location.  For additional services, such as nightly deposits, notary services, safe deposit box access, wires or to open a new account, please use our regular Wanamaker branch.  To ensure you are assisted at your convenience, you may call us at 785-231-6380 and make an appointment to meet with a Customer Service Representative.
 
Don’t forget, you may use True Blue Online® and mobile banking to deposit checks, check your balance and transfer money. 
 
Thank you for your business and for being True Blue®.



July 17, 2020
 
Capitol Federal will continue to utilize drive-thru only service at all of our branch locations. We anticipate re-opening our lobbies on August 3.

Given the recent developments, this measure is a continued effort to conduct business in the safest way possible to protect customers and employees.  All CapFed ATMs will remain available, as well as online and mobile services. You may also call your branch for an in-person appointment or to access your safety deposit box. We’d be glad to assist you.
 
Our In-Store locations in Lawrence and Greater Kansas City that do not have drive-thru lanes will also be closed temporarily.

Please visit www.capfed.com/locations for normal drive-thru hours at all our locations.

As a reminder, there are many ways CapFed® is ready to assist you if you are unable to visit one of our drive-thru branches.

•    You may use True Blue Online® to access your accounts from home.  True Blue Online allows you instant access to pay bills, view transactions, check balances, send secure messages and more.  CapFed’s Mobile Banking app also allows you to access your account information and uses your smartphone’s built-in functionality to find the nearest in-network CapFed ATM.  You can also deposit checks using the Mobile Deposit feature within the TBO app.
 
•    You may open new accounts online using our Online Account Application. This includes Checking, Savings, Money Market Select and Certificates of Deposit. Certain restrictions may apply.
 
•    Our online mortgage loan application is available 24/7 at capfed.com/applynow any time you’re ready to start your home loan process.

•    As always, our dedicated CapFed Customer Support Center is here for you to address any questions or concerns related to your accounts.  Call us at 1-888-8CAPFED to speak with a knowledgeable CapFed employee.
 
•    You may also live-chat with a Customer Service Representative from your computer.  Visit capfed.com/contact for a fast and convenient way to get quick answers about any of our products and services.

We will provide updates to capfed.com, with important information, as well as our social media sites.  Thank you for your loyalty and trust in Capitol Federal.
 
 
July 2, 2020
 
Beginning July 6, Capitol Federal will temporarily move to utilizing drive-thru only service at all of our branch locations. We anticipate re-opening our lobbies on July 20. Given the recent developments, this measure is an effort to conduct business in the safest way possible to protect customers and employees.   All CapFed ATMs will remain available, as well as online and mobile services. You may also call your branch for an in-person appointment or to access your safety deposit box. We’d be glad to assist you.

Our In-Store locations in Lawrence and Greater Kansas City that do not have drive-thru lanes will also be closed temporarily.

Please visit www.capfed.com/locations for normal drive-thru hours at all our locations.

As a reminder, there are many ways CapFed® is ready to assist you if you are unable to visit one of our drive-thru branches.

•    You may use True Blue Online® to access your accounts from home.  True Blue Online allows you instant access to pay bills, view transactions, check balances, send secure messages and more.  CapFed’s Mobile Banking app also allows you to access your account information and uses your smartphone’s built-in functionality to find the nearest in-network CapFed ATM.  You can also deposit checks using the Mobile Deposit feature within the TBO app.

•    You may open new accounts online using our Online Account Application. This includes Checking, Savings, Money Market Select and Certificates of Deposit. Certain restrictions may apply.

•    Our online mortgage loan application is available 24/7 at capfed.com/applynow any time you’re ready to start your home loan process.

•    As always, our dedicated CapFed Customer Support Center is here for you to address any questions or concerns related to your accounts.  Call us at 1-888-8CAPFED to speak with a knowledgeable CapFed employee.

•    You may also live-chat with a Customer Service Representative from your computer.  Visit capfed.com/contact for a fast and convenient way to get quick answers about any of our products and services.

We will provide updates to capfed.com, with important information, as well as our social media sites.  Thank you for your loyalty and trust in Capitol Federal.


 
June 30, 2020
 
Capitol Federal® Branch Update: The lobby of our Hobbs Taylor branch in Downtown Lawrence (740 New Hampshire Street) is temporarily closed. The drive-thru remains open for regular business hours, and the ATM is still available. We will update again once the lobby opens.

The nearest location for your convenience is our West Lawrence office at 1025 Iowa St.
 
Thank you for your patience.
 
 
May 18, 2020
 
Starting May 18th, we’re excited to open our doors once again and welcome you back inside all CapFed® branch locations.
To make your visit enjoyable and convenient, we’d like to share with you the enhanced health and safety measures you can expect at each Capitol Federal® branch, including:

  • Installing protective clear partitions in areas of customer/staff interaction like teller stations, etc.
           
  • Following Social Distancing rules.
        
  • Making hand sanitizer available for customers.
        
  • Frequently wiping down the teller stations, PIN pads and tables.
        
  • Performing daily cleanings and periodic deep cleanings of our facilities.     
You are welcome to wear a face covering, but we may ask you to remove it momentarily so we can positively identify you during your transaction.

As always, you may also continue to use the drive-thru lanes, True Blue Online® banking and Mobile Banking services for your banking needs.


May 12, 2020
 
May 13, 2020 Update: The Overland Park Financial Plaza office is now open for regular business hours. Thank you again for your patience.
 
Capitol Federal® Branch Update: Our Overland Park Financial Plaza office (6900 College Boulevard, Suite 100, Overland Park, KS 66211) is temporarily closed, and this includes the drive-thru. The ATM is still available. We will update again once the branch opens. Thank you for your patience.


May 6, 2020

Branch Hours Update: Beginning Wednesday, May 6, all Capitol Federal® drive-thru's will return to regular business hours.

Branch lobbies remain temporarily closed. All CapFed® ATMs remain available, as well as online and mobile services.  Thank you for your continue patience.



April 28, 2020
 
April 29, 2020 Update: The Gage Blvd Branch is now open for regular business hours. Thank you again for your patience.

Capitol Federal® Branch Update: Our Topeka Gage Blvd Branch (1701 SW Gage Boulevard, Topeka, KS 66604) is temporarily closed, and this includes the drive-thru. The ATM is still available. We will update again once the branch opens. Thank you for your patience.



April 17, 2020

April 18, 2020 Update: The Wanamaker Branch is now open for regular business hours. Thank you again for your patience.

Capitol Federal® Branch Update: The Wanamaker Branch (2865 SW Wanamaker Rd in Topeka, KS) is temporarily closed, and this includes the drive-thru. The ATM is still available. We will update again once the branch opens. Thank you for your patience.
 

 
April 13, 2020

April 13, 2020 Update: The Commercial Banking Center is now open for regular business hours. Thank you again for your patience.


Capitol Federal® Branch Update: Our Topeka Commercial Banking Center (3710 SW Topeka Boulevard, Topeka, KS 66609) is temporarily closed, and this includes the drive-thru. The ATM is still available. We will update again once the branch opens. Thank you for your patience.

If you need to access your Safe Deposit Box at this location, please call us at 785-270-6123 to make an appointment.


 

April 12, 2020
 
April 19, 2020 Update: The Old Metcalf Branch is now open for regular business hours. Thank you again for your patience.

Capitol Federal® Branch Update: Old Metcalf Branch (13500 Metcalf Avenue in Overland Park, KS) is temporarily closed, and this includes the drive-thru. The ATM is still available. We will update again once the branch opens. Thank you for your patience.

If you need to access your Safe Deposit Box at this location, please call us at 913-652-2500 to make an appointment.
 

 
April 6, 2020

April 7, 2020 Update: The Old Metcalf Branch drive-thru is now open. Thank you again for your patience.

Capitol Federal® Branch Update: Old Metcalf Branch (13500 Metcalf Avenue in Overland Park, KS) is temporarily closed, and this includes the drive-thru. The ATM is still available. We will update again once the branch opens. Thank you for your patience.



April 3, 2020

Branch Hours Update: Beginning April 6, All Capitol Federal® drive-thru’s will be open from 10:30 am – 5:30 pm, Monday – Friday.  Weekend hours remain the same. Branch lobbies remain temporarily closed. All CapFed® ATMs will remain available, as well as online and mobile services. 

Thank you for your cooperation and patience as we employ these ‘social distancing’ practices.


March 31, 2020

April 1, 2020 Update: The Hobbs Taylor Branch drive-thru is now open. Thank you again for your patience.

Capitol Federal® Branch Update: Hobbs Taylor Branch (740 New Hampshire Street Lawrence , KS 66044) is temporarily closed, and this includes the drive-thru. The ATM is still available. We will update again once the branch opens.


Thank you for your patience.


March 25, 2020

To keep you further informed, the Comptroller of the Currency (OCC) under the U.S. Department of the Treasury has provided additional resources for customers regarding Frequently Asked Questions about COVID-19 and Banking.
 
For more information, check out: OCC Frequently Asked Questions for Bank Customers Regarding COVID-19 or http://occ.gov/covid-19.



March 25, 2020

Capitol Federal® Branch Update: Topeka Boulevard Branch (1201 SW Topeka Blvd, Topeka, KS 66612) will be temporarily closed beginning Thursday, March 26 until further notice, and this includes the drive-thru. If you need to access your Safe Deposit Box at this location, please call us at 785-274-5753 to make an appointment.

All other Capitol Federal drive-thru lanes remain open for you during normal business hours. All CapFed ATMs remain available, as well as online and mobile services.

As a reminder, there are many ways CapFed® is ready to assist you if you are unable to visit one of our drive-thru branches.

• You may use True Blue Online® to access your accounts from home. True Blue Online allows you instant access to pay bills, view transactions, check balances, send secure messages and more. CapFed’s Mobile Banking app also allows you to access your account information and uses your smartphone’s built-in functionality to find the nearest in-network CapFed ATM. You can also deposit checks using the Mobile Deposit feature within the TBO app.

• You may open new accounts online using our Online Account Application. This includes Checking, Savings, Money Market Select and Certificates of Deposit. Certain restrictions may apply.

• Our online mortgage loan application is available 24/7 at capfed.com/applynow any time you’re ready to start your home loan process.

• As always, our dedicated CapFed Customer Support Center is here for you to address any questions or concerns related to your accounts. Call us at 1-888-8CAPFED to speak with a knowledgeable CapFed employee.


• You may also live-chat with a Customer Service Representative from your computer. Visit capfed.com/contact for a fast and convenient way to get quick answers about any of our products and services. Thank you for your patience and cooperation as this situation develops.



March 13, 2020

Due to the evolving situation regarding the Coronavirus (COVID-19), Capitol Federal has elected to temporarily move to utilizing drive-thru only service at all of our branch locations, beginning Saturday, March 14th, 2020 until further notice. This measure is a proactive precaution to employ ‘social distancing’ practices in an effort to protect both customers and employees while staying available to serve customers during our normal business hours. 

We expect the increased traffic in our drive-thru lanes may slightly slow the pace of service at times.  We appreciate your patience as we work to conduct business in the safest way possible during these unique circumstances.

Our In-Store locations in Lawrence and Greater Kansas City that do not have drive-thru lanes will also be closed temporarily. 

Please visit www.capfed.com/locations for normal drive-thru hours at all our locations.

As a reminder, there are many ways CapFed® is ready to assist you if you are unable to visit one of our drive-thru branches.

•    You may use True Blue Online® to access your accounts from home.  True Blue Online allows you instant access to pay bills, view transactions, check balances, send secure messages and more.  CapFed’s Mobile Banking app also allows you to access your account information and uses your smartphone’s built-in functionality to find the nearest in-network CapFed ATM.  You can also deposit checks using the Mobile Deposit feature within the TBO app.

•    You may open new accounts online using our Online Account Application. This includes Checking, Savings, Money Market Select and Certificates of Deposit. Certain restrictions may apply.

•    Our online mortgage loan application is available 24/7 at capfed.com/applynow any time you’re ready to start your home loan process.

•    As always, our dedicated CapFed Customer Support Center is here for you to address any questions or concerns related to your accounts.  Call us at 1-888-8CAPFED to speak with a knowledgeable CapFed employee.

•    You may also live-chat with a Customer Service Representative from your computer.  Visit capfed.com/contact for a fast and convenient way to get quick answers about any of our products and services. 

Thank you for your patience and cooperation as this situation develops.



March 12, 2020

Dear Capitol Federal® Customers,

We know there is growing concern as the outbreak and impact of the Coronavirus (COVID-19) continues to evolve. Ensuring the health and well-being of our communities, customers and employees is always a top priority, and is especially critical at this time.

Capitol Federal is committed to taking care of your banking needs and those of your family and business on your terms.  With safety in mind, we are closely monitoring the Coronavirus (COVID-19) and are taking precautions based on guidance from the Centers for Disease Control and Prevention (CDC), public health officials and the American Bankers Association.

As a reminder, there are many ways CapFed® is ready to assist you if you are unable to visit one of our branches:

•    You may use True Blue Online® to access your accounts from home.  True Blue Online allows you instant access to pay bills, view transactions, check balances, send secure messages and more.  CapFed’s Mobile Banking app also allows you to access your account information and uses your smartphone’s built-in functionality to find the nearest in-network CapFed ATM.  You can also deposit checks using the Mobile Deposit feature within the TBO app.

•    You may open new accounts online using our Online Account Application. This includes Checking, Savings, Money Market Select and Certificates of Deposit. Certain restrictions may apply.
•    Our online mortgage loan application is available 24/7 at capfed.com/applynow any time you’re ready to start your home loan process.

•    Our drive-thru lanes are a convenient option for customers seeking the personal service of a branch visit while also limiting personal contact.

•    As always, our dedicated CapFed Customer Support Center is here for you to address any questions or concerns related to your accounts.  Call us at 1-888-8CAPFED to speak with a knowledgeable CapFed employee.

•    You may also live-chat with a Customer Service Representative from your computer.  Visit capfed.com/contact for a fast and convenient way to get quick answers about any of our products and services. 

If you wish to visit our branch locations, please know that we have enhanced our already rigorous cleaning procedures.  A specialty contractor has been hired to deep clean every CapFed® branch.  This includes high-touch areas such as door handles, countertops, and stair rails, as well as conference rooms, breakrooms and restrooms.  

Rest assured, we are prepared in the event we need to make necessary adjustments to our staff, branches or operations.  We will update our website, capfed.com, with important information, as well as our social media sites as the situation develops.  Thank you for your loyalty and trust in Capitol Federal.