Digital Transformation: Mortgage Customer Information

Digital Transformation: Mortgage Customer Information

Capitol Federal® Mortgage customers will not notice much of an impact from the Digital Transformation. CapFed® mortgage information will seamlessly convert to the new system with no interruptions expected.  See more information below about making your Mortgage payments after August 7, 2023.

Frequently Asked questions:

How will the Digital Transformation affect my mortgage?

All CapFed® mortgage customers will be mailed two mortgage statements in August. One mortgage statement will be sent at the beginning of the month and show history prior to Conversion, and another one will be sent mid-month, after the Digital Transformation showing history from the new system.  Then, statements will return to normal in September. 

Your Payment Date will remain the same, and your Payment amount will remain the same. You will just receive 2 separate statements as part of the conversion.

What if I have an escrow account?

Any customer with an Escrow Account included with their mortgage will receive a short-end escrow analysis in August.  This escrow analysis will show account history only and will not include payment changes.  Escrow Analysis will continue to be run during customers regularly scheduled cycle.

How will I pay my mortgage after Conversion Weekend (August 7)?

If you previously paid your mortgage through True Blue Online® banking, by mail or by branch, you will not have any changes to the way you pay your monthly payment.  You will still be able to do one-time or recurring payments through TBO, by mail or by branch.

What if I use iNet Biller to make my payments from another Bank?

If you currently use iNet Biller to make your payments online you will need to change to a new payment method. On August 7th, Capitol Federal’s newly enhanced online banking platform will be available to process payments from any financial institution through TransferNow, and you may use this to pay your mortgage online. After August 3th, you will no longer be able to make mortgage payments using iNet Biller.

Your August 1st recurring mortgage payment will process as usual. However, after this payment you will need to enroll in True Blue Online® to establish a new recurring mortgage payment. You will be required to validate any external account with TransferNow. Validation includes two small deposits to your banking account that you will confirm. This process takes 2-3 business days.

 What about coupon booklets?

Coupons will only be available for customers that do not have escrow or supplemental insurance (debt protection, accidental death, etc.). Escrow customers will receive monthly statements in lieu of a booklet. Estatements are available through True Blue Online®.

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questions? contact us!

Our Bank staff remain ready to serve you using all of our traditional methods. You may contact the Bank using Secure Messaging through True Blue Online or True Blue Online Business, by calling Customer Service at 1-888-8CAPFED (1-888-822-7333) or by visiting your local branch.

Call Center Hours:
Monday through Friday 7 a.m. to 9 p.m.
Saturday 9 a.m. to 6 p.m.
Sunday Noon to 5 p.m.

Business Banking assistance is available Monday through Friday from 8 a.m. to 5 p.m. by calling direct at 1-888-510-7333.

During Conversion Weekend, our Call Center will have limited system access. We also anticipate higher than normal call volumes. Thank you for your patience.

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Learn more about updates to Online Banking, Bill Pay, Quicken and the CapFed® Mobile App.

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Learn more about updates to Business Banking, True Blue Online® Business and Commercial Lending.

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Learn more about the Digital Transformation.

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Frequently Asked Questions

Questions and answers to the most commonly asked questions about the Digital Transformation and Conversion Weekend.