Consumer Installment Loan and Execuline Payment Assistance

Understanding the Options

We are committed to helping our customers by offering a variety of options to assist you. Please know that these are summaries only. Conditions and restrictions apply to each option and are subject to change without notice.

Assistance Options

Repayment Plans

With a repayment plan, missed payments are added to the amount of payments coming due for a set period of time, usually 6 months. Each of the payments coming due during the repayment period consists of the regular payment amount plus a portion of the total of missed payments. At the end of the repayment period, the loan will have been brought current. To forward a request for a representative to assist you, contact LoanServicing-LossMit@capfed.com. Include your name, contact information, and either the loan number or your property address.

If a repayment plan requires larger payments than you can easily repay, payment forbearance may be a better option.


Payment Forbearance Solutions

Two types of short-term, payment forbearance options are available.

COVID-19 Payment Deferments

In response to the current COVID-19 pandemic, Capitol Federal is offering a 3-month deferment of consumer installment loan or Execuline home equity line of credit payments for deferment requests resulting from the pandemic. The deferred payments are added to the end of the loan and you are not charged interest on the deferred amounts. The deferred amounts become due at the time of pay off of the loan or loan maturity, whichever occurs first. To request a COVID-19 payment deferment, contact ConsumerLending@capfed.com. Include your name, contact information, either the loan number or your property address, and a statement explaining your hardship resulting from the COVID-19 pandemic.

Payment Reductions

Another type of payment forbearance is a reduction of the monthly amount required to be paid. Typically, such agreements reduce the required payment to the current interest due plus escrow (if applicable). These plans reduce the required payment amount for a number of months, and the loan term is extended by an equal amount of time. To forward a request for a representative to assist you, contact LoanServicing-LossMit@capfed.com. Include your name, contact information, and either the loan number or your property address.

If payment forbearance has expired or a permanent solution is required, a workout solution may be a better option.


Workout Solutions

Loan Modifications

Loan modifications are permanent agreements to change the terms of your loan and result in a more manageable monthly payment. Often these agreements extend the remaining term and/or reduce the interest rate of your loan. Typically, past due payments are added to the loan balance to bring the loan current. Loan modifications require an in-depth review of your specific situation. To forward a request for a representative to assist you with a loan modification, contact LoanServicing-LossMit@capfed.com. Include your name, contact information, and either the loan number or your property address.