True Blue® Qs

Here are our featured True Blue® Qs.

Account Security | Online Banking and Bill Payment | ScoreCard® Rewards | Account Rates and Fees

For more frequently asked questions and answers, visit our FAQ section.

Account Security

What do I do if I my True Blue® Direct Debit Card is lost or stolen?

To report a lost or stolen True Blue® Direct Debit Card (at any time) dial 1-888-5TRUBLU (1-888-587-8258).  This is an automated line.  Select option 7, followed by option 2.  This will give you the option to report one or all of your cards as lost or stolen and will take you through each card individually.

How is my True Blue Online® banking kept safe and secure?

In order to maximize the security of your account we recommend the use of a secure browser. Certain browsers and certain computers have the ability to communicate securely by scrambling the information as it passes across the Internet. The method of communication is called SSL, or Secure Socket Layer. We require the use of a secure browser and strongly recommend full 128-bit encryption before a connection can be made to the transaction system. You may update your browser using the icon provided on the logon page.

On our site, we take measures to make sure your information is kept secure and confidential. Your information passes through a "firewall", which is a computer specifically designed to keep out unauthorized users. The information also is scrambled again to ensure it can only be read by authorized Capitol Federal representatives. In addition, we also recommend you only send encrypted e-mails to us within the online banking application.  Use the secure messages tab after logging into your account information.

Be sure to always keep your log in information secret from others.  Each person enrolled in online banking will have their own username and password.  And to avoid others compromising your account, log out of your session each time you are finished with online banking.

If you would like further information about the safety and security of your True Blue Online® Account, click here or call 1-888-8CAPFED.

Why do I have to answer security questions when I log in at different computers?

Capitol Federal takes every step necessary to ensure that our customers’ accounts are secure, and one of those is our True You Authentication.  This feature tracks your log on patterns and when you try and sign on from a different computer you will be prompted to answer a security question.  This wards off fraud and keeps your accounts private by asking for further verification.
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Online Banking and Bill Payment

How long are check images available online?

Check images are typically available for about 6 months, or as far back as account activity allows.  Checks ordered through Capitol Federal will be visible, but will not be visible if ordered through an outside vendor.  If you would like to request an image of a check, you can do so through Customer Service at 1-888-8CAPFED, or True Blue Online® banking under the Self-Service tab.  Be sure to click the Mail Check Copy link.  Certain fees may apply.

Are transfers from my savings account to my checking account available immediately?

Yes. Transfers will be posted to your account immediately and reflected in your Account Balances.

How many days should I allow for a bill payment to reach my payee?

Please allow five (5) full business days prior to the date a payment is due to allow adequate time for processing.  

How can I change my username and/or password for True Blue Online® Banking?

Once logged into the Online Banking application, select the Self-Service tab at the top of the page.  You will find the Change User ID/Password selection under User Preferences.

Can I reorder checks online?

Log in to True Blue Online® to order more checks. Click on the Self-Service tab to find Order Checks. Note: this is only for reorders; first-time orders must be placed in person or by phone.

How much do the Bill Payment and Transfer services cost?

Bill payment is a free service to True Blue Online® customers.  There are no daily or monthly charges related to normal activity. Charges may apply for rejected payments due to insufficient funds, stop payments, etc.  Please refer to the Terms and Conditions for additional details.

Where can I sign up for online bank statements so I can stop receiving paper statements?

At this time Capitol Federal does not offer online banking statements, although we are adding this upgrade to our True Blue Online® banking product in the near future. Stay tuned for more information on how you can enroll in e-statements once they are made available.
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ScoreCard® Rewards

How many points have I accumulated using my True Blue® Direct Debit Card?

To see your ScoreCard® Rewards point balance, visit www.scorecardrewards.com.  Log in using a username and password you created, or create a new profile here.  When enrolling you will need your 16-digit card number, plus your name, zip code and e-mail address.  All purchases from ScoreCard® Rewards are made through their Web site.

How do I accumulate points?

All Capitol Federal checking accounts are automatically enrolled in the ScoreCard® Rewards program.

To accumulate points, just select CREDIT when using your True Blue® Direct Debit Card and sign for your transactions.  You will earn points for all qualifying purchases.

If you have any questions about the program, please call 1-800-842-3006 Monday through Friday 9 a.m. to 9 p.m. (EST) or Saturday and Sunday 9 a.m. to 4:30 p.m. (EST).
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Account Rates and Fees

Where can I find the current CD rates?

Click here to see the current CD rates.
Rates are changed periodically online and in the branches.  Both capfed.com and branch personnel will have the most updated rates.

Where can I find the current Loan rates?

Click here to see the current Mortgage rates and here for the current Consumer Loan rates. 
Rates are changed periodically online and in the branches.  Both capfed.com and branch personnel will have the most updated rates.

Why am I charged $.20 per debit card transaction?

A Point of Sale transaction fee of $.20 is charged each time a debit card is used with a PIN.  However, there is no fee for use of the True Blue® Direct Debit Card for a purchase at a VISA® merchant without the PIN.  (This is typically the "credit" option at retail stores.)

How do I avoid overdraft fees?

In order to avoid overdraft fees, we suggest you balance your checkbook regularly and diligently keep track of your expenses.  To help with this, you can access your checking and savings accounts online with True Blue Online® banking and with Mobile Banking by using any handheld device with Internet access.  

Another possible solution is to have a cushion at all times in your checking account. When you reach this cushion amount, either transfer more money in or refrain from making purchases.

Overdraft protection is available, but requires a submitted application by the customer.  If you would like to sign up for overdraft protection, please visit your local CapFed branch.  Branch personnel would be glad to assist you.
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