Privacy & Security
Capitol Federal is committed to maintaining the confidentiality and security of our customers and information about their accounts held with us.
Please be aware that by its very nature, the Internet does not automatically provide a secure means of sending information, and unless otherwise designated, this site does not include security encryption measures. Therefore, information that you disclose by use of this site (as with any site that is nonsecure), by posting a message or using e-mail, potentially could be collected and used by others. This may result in unsolicited messages from third parties or use of such information by third parties for their own purposes, legal or illegal.
We recommend that you do NOT transmit your social security number, Visa® or other credit/debit card information or any account number on the Internet except to a known secure site using browser security technology such as that provided by Netscape Navigator® 3.0 or higher or Microsoft Internet Explorer® 3.0 or higher and only when you know for what purpose the information is required or requested.
Information that we obtain regarding our customers who use this web site will not be shared with others except to conduct our business, comply with applicable law or protect against fraud. When necessary to comply with applicable laws or regulations, we also may provide information to regulatory authorities and/or law enforcement officials.
If you believe that any inaccurate or inappropriate information has been obtained or disseminated through your use of this web site - www.capfed.com - you should contact a representative of Capitol Federal by calling 1-888-822-7333.
Privacy Practices of Linked Web Sites
Our web site may contain links to other sites such as sales affiliates, business partners, and sites we considered of interest to our customers. We recommend that you check the privacy policies at each of these web sites.
Capitol Federal Savings Bank Privacy Notice
Capitol Federal Savings Bank (referred to herein as "we") collects nonpublic personal information about you from the following sources:
- Information we receive from you on applications or other forms;
- Information about your transactions with us or others;
- Information we receive from a consumer reporting agency.
As a matter of policy and long time business practice, we do not sell customer information and we do not disclose any nonpublic personal information about you to anyone, except as permitted by law.
We may disclose all of the information we collect, as described above, to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements.
If you decide to close your account(s) or become an inactive customer, we will adhere to the privacy policies and practices as described in this notice.
We restrict access to your personal and account information to those employees who need to know that information to provide products or services to you. We also maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic information.
This privacy disclosure does not expand legal obligations and is not intended to create any liability other than that found in law. We reserve the right to change our privacy policy at any time.
Capitol Federal Savings Bank
Banking Services Department
700 South Kansas Avenue
Topeka, Kansas 66603
