For more frequently asked questions and answers, visit our FAQ section.
What do I do if I my True Blue® Direct Debit Card is lost or stolen?
To report a lost or stolen True Blue® Direct Debit Card (at any time) dial 1-888-5TRUBLU (1-888-587-8258). This is an automated line. Select option 7, followed by option 2. This will give you the option to report one or all of your cards as lost or stolen and will take you through each card individually.
How is my True Blue Online® banking kept safe and secure?
In order to maximize the security of your account we recommend the use of a secure browser. Certain browsers and certain computers have the ability to communicate securely by scrambling the information as it passes across the Internet. The method of communication is called SSL, or Secure Socket Layer. We require the use of a secure browser and strongly recommend full 128-bit encryption before a connection can be made to the transaction system. You may update your browser using the icon provided on the logon page.
On our site, we take measures to make sure your information is kept secure and confidential. Your information passes through a "firewall", which is a computer specifically designed to keep out unauthorized users. The information also is scrambled again to ensure it can only be read by authorized Capitol Federal representatives. In addition, we also recommend you only send encrypted e-mails to us within the online banking application. Use the secure messages tab after logging into your account information.
Be sure to always keep your log in information secret from others. Each person enrolled in online banking will have their own username and password. And to avoid others compromising your account, log out of your session each time you are finished with online banking.
If you would like further information about the safety and security of your True Blue Online® Account, click here or call 1-888-8CAPFED.
Why do I have to answer security questions when I log in at different computers?
Capitol Federal takes every step necessary to ensure that our customers’ accounts are secure, and one of those is our True You Authentication. This feature tracks your log on patterns and when you try and sign on from a different computer you will be prompted to answer a security question. This wards off fraud and keeps your accounts private by asking for further verification.
(back to top)