Fraud Alerts

CapFed® Fraud Alerts - Know the scams before they target you.CapFed Fraud Alerts - know the scams before they target you

Foreign Lottery/Sweepstakes Scam Alert
June 17, 2014

The Better Business Bureau (BBB) and its Community Programming Committee have created an education library to help consumers, especially seniors, avoid scams. Click here to view the first in a series of videos, identifying scams, red flags to watch for and tips to help prevent consumers from being victimized by these scams.

The first video speaks about foreign lottery/sweepstakes scams. Watch for future videos to be added here on Capitol Federal's Fraud Alerts page.

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Fraudulent Correspondence Regarding the Release of Funds Supposedly Under the Control of the Office of the Comptroller of the Currency
January 16, 2014

Fictitious correspondence, allegedly issued by the Office of the Comptroller of the Currency (OCC) regarding funds purportedly under the control of the OCC and possibly other government entities, is in circulation. Correspondence may be distributed via e-mail, fax, or postal mail.

Any document claiming that the OCC is involved in holding any funds for the benefit of any individual or entity is fraudulent. The OCC does not participate in the transfer of funds for, or on behalf of, individuals, business enterprises, or governmental entities.

The correspondence may indicate that funds are being held by Bank of America and that the recipient will be required to pay a mandatory administrative charge for an issuance of a Capital Currency Control Certificate to release the funds to the beneficiary.

Below are copies of the fraudulent documents, which include a solicitation as well as an invoice. This material is being sent to consumers in an attempt to elicit funds from them and to gather personal information to be used in possible future identification theft.

Sample Fraudulent Document 1

Sample Fraudulent Document 2

The correspondence in question contains the name of a fictitious OCC employee. In addition, the material contains telephone numbers, addresses, and e-mail addresses that are not associated with the OCC or Bank of America.

Before responding in any manner to any proposal supposedly issued by the OCC that requests personal information or personal account information or that requires the payment of any fee in connection with the proposal, recipients should take steps to verify that the proposal is legitimate. At a minimum, the OCC recommends that consumers:

  • Contact the OCC directly to verify the legitimacy of the proposal (1) via e-mail at occalertresponses@occ.treas.gov; (2) by mail to the OCC’s Special Supervision Division, 400 7th Street, SW, Suite 3E-218; MS 8E-12, Washington, D.C. 20219; (3) via fax to (571) 293-4925; or (4) by calling the Special Supervision Division at (202) 649-6450.

  • Contact state or local law enforcement.

  • File a complaint with the Internet Crime Complaint Center at www.ic3.gov if the proposal appears to be fraudulent and was received via e-mail or the Internet.

  • File a complaint with the U.S. Postal Inspection Service by telephone at (888) 877-7644; by mail at U.S. Postal Inspection Service, Office of Inspector General, Operations Support Group, 222 S. Riverside Plaza, Suite 1250, Chicago, IL 60606-6100; or via the online complaint form at https://postalinspectors.uspis.gov/forms/MailFraudComplaint.aspx,if the proposal appears to be fraudulent and was delivered through the U.S. Postal Service.

Any information regarding the subject of this or any other alert that you wish to bring to the attention of the OCC may be sent to occalertresponses@occ.treas.gov.

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U.S. Currency Education Program: The Redesigned $100 Note
October 8, 2013

The redesigned $100 note begins circulating today. Distance, demand, and the policies of individual financial institutions will be the deciding factors in how quickly redesigned $100 notes reach businesses and consumers, both in the U.S. and in international markets. Find out more

Will both old and new design $100 notes circulate at the same time?

Yes. All designs of U.S. currency remain legal tender. Find out more

How do I authenticate the redesigned $100 note?

The best way to determine whether a note is genuine is to rely on the security features. Find out more

To learn more about U.S. currency, visit www.newmoney.gov.

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FDIC Consumer Newsletter Features Financial Tips for Seniors
September 9, 2013

Consumers face financial issues in their retirement years ranging from how to maintain their lifestyle and pay for medical expenses on a fixed income to avoiding scams that target the elderly. To help older adults make informed decisions and protect their assets, the Summer 2013 issue of FDIC Consumer News features a collection of articles entitled "Financial Tips for Seniors." Other timely topics include avoiding wire transfer scams, new protections for sending money abroad, things to keep in mind when considering adjustable-rate mortgages, basic points about Health Savings Accounts, and help for student loan borrowers having payment problems. Here's an overview:

  • The newsletter starts with 15 quick tips on topics ranging from finding reliable help with finances to earning and managing money and getting organized. Additional articles provide practical suggestions for steering clear of fraud artists and thieves, what to know before agreeing to a reverse mortgage or any other loan backed by your home, and tips for seniors wanting to help relatives (including risks to avoid). The newsletter also gives key facts about FDIC deposit insurance, an important topic for older Americans who have worked hard over the years to accumulate savings.

  • Using a bank or a money transfer company to wire funds electronically is an easy and convenient way for individuals to send cash to someone they know. But wiring money to strangers — especially in another country — is risky because often they could be scam artists.

  • Each year, consumers in the U.S. send tens of billions of dollars to friends, family members or businesses in other countries using wire transfers and other electronic payments — often called "remittances." The newsletter gives a preview of new federal protections that will take effect on October 28, 2013, and that are heavily focused on disclosures before and after a remittance transaction takes place.

  • Adjustable-rate mortgages (ARMs), also known as variable-rate loans, these have been out of favor with many people in recent years because of the low interest-rate environment and the perception that rising payments on ARMs contributed to foreclosures during the recent financial crisis. But with new federal disclosures and protections for consumers, some borrowers are wondering if they should consider an ARM if the initial interest rate is significantly lower than what's being offered for a 30-year fixed-rate loan. The article presents key concepts that consumers should understand.

  • Consumers who are enrolled in a health insurance with a high deductible are probably eligible to open an HSA, a tax-preferred savings account that can be used to help pay for certain medical expenses. The newsletter covers some basic points about the benefits, the limitations and other considerations, including FDIC deposit insurance coverage if the account is at an insured bank.

  • Many people who are unemployed or face other economic troubles are having problems making monthly payments on their student loans. The newsletter offers ideas for how struggling borrowers can get help.


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FDIC and CFPB Collaborate to Develop a Tool for Older Adults to Prevent Financial Exploitation
June 12, 2013

Download the Money Smart for Older Adults guide here.

The Federal Deposit Insurance Corporation (FDIC) and Consumer Financial Protection Bureau (CFPB) today launched a new financial resource tool, Money Smart for Older Adults, to help older adults and their caregivers prevent elder financial exploitation across the country. The newest addition to the FDIC's Money Smart financial curriculum family, this stand-alone training module developed by both agencies provides information to raise awareness among older adults (age 62 and older) and their caregivers on how to prevent, identify and respond to elder financial exploitation, plan for a secure financial future and make informed financial decisions. The instructor-led module offers practical information that can be implemented immediately. Money Smart for Older Adults is designed to be delivered to older adults and their caregivers by representatives of financial institutions, adult protective service agencies, senior advocacy organizations, law enforcement and others that serve this population. The module consists of a scripted instructor guide, participant/resource guide and power point slides available in a downloadable format and free of charge on the FDIC website at http://www.fdic.gov/consumers/consumer/moneysmart/OlderAdult.html. For hard copies of the participant/resource guide, please visit the CFPB website at http://promotions.usa.gov/cfpbpubs.html.

Organizations that use Money Smart for Older Adults to support older adults and their caregivers through technical assistance may be eligible to join the FDIC's Money Smart Alliance. More information on the Alliance is available on the FDIC website at http://www.fdic.gov/consumers/consumer/moneysmart/members/.

"Each year millions of senior citizens are targeted for financial exploitation," said FDIC Chairman Martin J. Gruenberg. "Building on the success of the FDIC's Money Smart curriculum, this program will provide a new resource to help older adults avoid being victims of this type of elder abuse."

"Older Americans are vulnerable to financial exploitation," said CFPB Director Richard Cordray. "By working together with the FDIC on Money Smart for Older Adults, we will be better able to educate and empower seniors to avoid being victimized. We also will provide excellent new resources to the caretaker generation of people like myself, to be better able to protect an elderly parent against such abuses."

The FDIC's Money Smart is part of comprehensive financial education resources designed to help low- and moderate-income individuals enhance their financial skills and create positive banking relationships. Money Smart has reached more than three million consumers since its inception in 2001, and research suggests that the instructor-led Money Smart curriculum can positively influence how adults manage their finances in the months following the training.

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BBB Issues Nationwide Warning

July 5, 2012

The Better Business Bureau (BBB) has issued a nationwide warning about a new scam claiming that President Obama will pay consumers’ utility bills through a federal program.

How the Scam Works:
Consumers are being contacted via telephone, fliers, social media and text messages and various other means with claims that President Obama is providing credits or applying payment to utility bills.

To receive the money, scammers claim to need the consumer’s Social Security Number (SSN), financial institution routing number and account number. In return, the consumers are given a fraudulent financial institution routing number to use in order to pay their utility bills through an automated telephone service.

The payment service initially seems to accept the payment but then declines it within a few days of finding the banking information to be invalid. The consumer’s bill has not been paid and his/her SSN and personal financial information have been compromised.

Helpful Tips:
The BBB offers the following tips to help consumers avoid becoming victim of this scam:

• Never provide your SSN, credit card number or banking information to anyone who calls you, regardless of whom they claim to be representing.

• If you receive a call claiming to be your utility company and feel pressured for immediate payment or personal information, hang up and call the customer service number on your utility bill.

• Never allow anyone into your home to check electrical wiring, natural gas pipes or appliances unless you have scheduled an appointment or reported a problem. Also, ask the employee for proper identification.

• Think safety first, always. Do not give in to high pressure tactics for information over the phone or in person.

For more information about scams in your area, check out BBB's complete scam directory at www.bbb.org.

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IRS Phishing Email Alert
March 29, 2012

The IRS warns that fraudulent emails are in circulation which assert they are being sent from the Internal Revenue Service regarding tax refunds due to consumers. This communication prompts the user to click a link to allow a refund to be processed to them. This will either lead the consumer to a site requesting personal identification information or deploy a virus or malware to the consumers computer.  The IRS cautions that they will not contact consumers via email.

Click below for samples of two known fraudulent emails associated with this alert:

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Keep Online Accounts Secure
March 23, 2012

Due to emerging and ever changing online security threats, it is important consumers remain vigilant regarding the security of their online accounts.  In addition to standard security and anti-virus updates, a few simple steps can help maintain the security of online accounts.

  1. Never use the same password for social media, email and online banking access or corporate networks.  A unique password should be used for each sensitive account to prevent access to multiple accounts if one password is hacked.

  2. Utilize unique challenge questions and answers for authentication.  Avoid using the same questions and answers between social media and financial or business accounts.

  3. Update passwords and security questions periodically to ensure security.

  4. Maintain up-to-date information with your financial institutions, which will allow them to reach you in the event of unusual account activity.

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Epsilon Email Scam Alert
July 1, 2011

An email regarding a data breach at Epsilon and mentioning Capitol Federal’s name has been received by some customers recently.  Capitol Federal states that it is not associated or affiliated with this email and advises caution whenever unsolicited emails are received.  If you have received an email, such as this one, please forward it to scam@capfed.com.  Anytime you are unsure of an email claiming to be from Capitol Federal, call us at 1-888-8CAPFED.

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Canadian Bail Money Scam Alert
April 1, 2011

The Better Business Bureau warns of a phone scam that targets seniors, often referred to as the Grandparent Scam or the Canadian Bail Money Scam

The scam involves a frantic phone call to a senior citizen, allegedly from his or her grandchild. The person on the phone explains that he's in trouble -- often in Canada -- and needs the grandparent to send money to help.  The caller asks the grandparent not to tell his parents about the situation, and asks that thousands of dollars be sent for bail, lawyer, car repair, hospital bills or a similar set of reasons. 

If you receive a call from an individual claiming to be a family member in trouble, verify the facts before you act. Contact the family member, or his parent(s) or spouse at a number you know to be valid, such as home or cell phone. Verify that he or she was traveling in the area where the caller is requesting funds be sent.  To further verify the call, directly contact the jail where your loved one is allegedly being held. Jails will release the names of any adult inmates to callers, regardless of affiliation. Report any suspicious calls to your local law enforcement agency. 

For more information about the scam and tips on how to avoid being a victim, download this PDF from the Better Business Bureau.

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Consumer Alert

from Sandra L. Thompson, Director of the Division of Supervision and Consumer Protection, Federal Deposit Insurance Corporation
January 12, 2011

Emails fraudulently claiming to be from the FDIC are attempting to get recipients to click on a link, which may ask them to provide sensitive personal information. These emails falsely indicate that FDIC deposit insurance is suspended until the requested customer information is provided.


The Federal Deposit Insurance Corporation (FDIC) has received numerous reports from consumers who received an e-mail that has the appearance of being sent from the FDIC. The e-mail informs the recipient that "in cooperation with the Department of Homeland Security, federal, state and local governments…" the FDIC has withdrawn deposit insurance from the recipient's account "due to account activity that violates the Patriot Act." It further states deposit insurance will remain suspended until identity and account information can be verified using a system called "IDVerify." If consumers go to the link provided in the email, it is suspected they will be asked for personal or confidential information, or malicious software may be loaded onto the recipient's computer.

This email is fraudulent. It was not sent by the FDIC. It is an attempt to obtain personal information from consumers. Financial institutions and consumers should NOT access the link provided within the body of the email and should NOT under any circumstances provide any personal information through this media.

The FDIC is attempting to identify the source of the e-mails and disrupt the transmission. Until this is achieved, consumers are asked to report any similar attempts to obtain this information to the FDIC by sending information to alert@fdic.gov.

For your reference, FDIC Special Alerts may be accessed from the FDIC's Web site at www.fdic.gov/news/news/SpecialAlert/2011/index.html. To learn how to automatically receive FDIC Special Alerts through e-mail, please visit www.fdic.gov/about/subscriptions/index.html.

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Consumer Alert:
Do not give out personal information over the phone

July 1, 2008 -- Attorney General Steve Six today reminds Kansans not to give out personal information over the phone or in response to unsolicited emails.

Recently, many Kansans have received automated phone calls claiming that their bank account information had been compromised. The automated caller then requests access to personal account information. Consumers should never provide personal information over the phone without first confirming the identity of the caller. Consumers should hang up and contact their bank directly.

Identity theft occurs when someone steals your personal information and uses it to commit financial fraud or other crimes. Personal information includes your name, address, driver's license number, Social Security number, mother's maiden name, birth date, bank account, credit card, or PIN number.

How to Protect Yourself:

  • Never provide personal financial information, including your Social Security number, account numbers or passwords, over the phone or the Internet if you did not initiate the contact.
  • Never click on the link provided in an email you believe is fraudulent.
  • Do not be intimidated by an email or caller who suggests dire consequences if you do not immediately provide or verify financial information.
  • If you believe the contact may be legitimate, contact the financial institution yourself. You can find phone numbers and websites on the monthly statements you receive from your financial institution, or you can look the company up in a phone book or on the Internet and contact them directly.
  • Never provide your password over the phone or in response to an unsolicited phone or Internet request. A financial institution would never ask you to verify your account information on the phone or online.
  • Review account statements regularly to ensure all charges are correct. If your account statement is late in arriving, call your financial institution to find out why. If your financial institution offers electronic account access, periodically review activity online to catch suspicious activity.
  • Report suspicious emails or calls to the Kansas Office of Attorney General at 1-800-432-2310 or at http://www.ksag.org/.  

What to do if you fall victim to identity theft:

  • Contact your financial institution immediately and alert it to the situation.
  • Call the three major credit bureaus to place a fraud alert on your file, preventing thieves from opening a new account in your name.
    o Equifax, 800-525-6285
    o Experian, 888-397-374
    o TransUnion, 800-680-7289
  • Call the security numbers located on the back of your stolen credit cards. These numbers can also be found on your credit card billing statements.
  • Report the theft to Attorney General Steve Six's Office at 1-800-432-2310 or at http://www.ksag.org/.

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"Vishing attacks"

Posted January 28, 2008

The FBI is warning of a dramatic increase in the number of so-called 'vishing' attacks that entice mobile phone users into giving up personal banking details. Vishing works in much the same way as phishing. An e-mail or text message is sent to a user asking them to call the target bank to reactivate a credit or debit card. When a user calls the telephone number, they are greeted with an authentic sounding message and prompted to enter their card number to resolve the issue. Many users are familiar with similar tactics with e-mails containing links however, this newer scam has the potential to be devastating because of the change in tactics by criminals and the use of a 'real person" on the other end of the phone. The FBI is advising users to look up their bank's phone number and call them directly if they believe they have a question on their account or if they have been a victim of a vishing attack.

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FDIC Special Alert: Fraudulent EMail Claims to Be From the FDIC

May 4, 2007

The FDIC has received a report of an email, originally sent on September 11, 2006, that has the appearance of being sent from the FDIC. However, instead of a typical phishing email that might ask the recipient to click on a hyperlink to a spoofed website, this e-mail appears to deliver malicious software on to the recipient's computer.

After describing the FDIC and deposit insurance, the email describes "a small client utility" that bank customers are asked to install on home and business computers "which is used to open Online Banking sessions." The e-mail goes on to state that "[t}his utility only starts whenever an online session is opened with a Financial Institution insured by the FDIC, thus it will never interfere with any programs installed on your computer. Please help us combat fraud by installing, ProBank on any computer that is used to open an Online Banking session."

The email also asks institutions to "advertise and market the ProBank's existence to employees, suppliers, third-party service providers and customers." It suggests channels, such as "bank newsletters, memoranda, written policy, and internal and external bank websites." This email is a fraudulent attempt to obtain personal information from consumers and businesses. Consumers and businesses should NOT click the link provided within the body of the email or install any software on their computer which is unfamiliar.

Additionally, financial institutions should not "advertise and market the ProBank's existence" to anyone as the email suggests.

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A Fraud Alert From the FDIC

June 13, 2006

FDIC Consumer Call Centers in Kansas City, Missouri, and Washington, D.C., have begun receiving a large number of complaints by consumers who received an email that has the appearance of being sent from the FDIC. The email informs the recipient that Department of Homeland Security Director Tom Ridge has advised the FDIC to suspend all deposit insurance on the recipient’s bank account due to suspected violations of the USA PATRIOT Act. The email further indicates that deposit insurance will be suspended until personal identity, including bank account information, can be verified.

This email was not sent by the FDIC and is a fraudulent attempt to obtain personal information from consumers. Financial institutions and consumers should NOT access the link provided within the body of the email and should NOT under any circumstances provide any personal information through this media.

The FDIC is attempting to identify the source of the e-mails and disrupt the transmission. Until this is achieved, consumers are asked to report any similar attempts to obtain this information to the FDIC by sending information to alert@fdic.gov.

Information related to federal deposit insurance or consumer issues should be submitted to the FDIC using an online form that can be accessed at http://www2.fdic.gov/starsmail/index.asp.

For your reference, FDIC Special Alerts may be accessed from the FDIC's website at www.fdic.gov/news/news/SpecialAlert/2006/index.html.

To learn how to automatically receive FDIC Special Alerts through email, please visit www.fdic.gov/about/subscriptions/index.html.