Security Questions

Is my online communication with Capitol Federal secure?

Yes. Security is one of the most important issues we faced in making this service available for our customers. We have taken strong measures to ensure that your information remains confidential.

The first step is the use of a secure browser. Certain browsers and certain computers have the ability to communicate securely by scrambling the information as it passes across the Internet. The method of communication is called SSL, or Secure Socket Layer. We require the use of a secure browser and strongly recommend full 128-bit encryption before a connection can be made to the transaction system. You may update your browser using the icon provided on the logon page.

After you reach us using the secure browser, we take measures on our side to make sure your information is kept secure and confidential. Your information passes through a "firewall", which is a computer specifically designed to keep out unauthorized users. The information also is scrambled again to ensure it can only be read by authorized Capitol Federal representatives. For more information, please read our Privacy Statement.
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How do I access my account information online?

For security purposes, Capitol Federal True Blue Online® requires you to enter two key pieces of information using a secure connection. Your User ID and Password, which you select at enrollment, should only be known by you.  These fields can be changed at any time.
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Who can access my account information over the Internet?

Capitol Federal True Blue Online® requires you to enter your User ID and Password that should only be known to you. Unless you have compromised your Password by revealing it to someone else, you are the only one who can access your account information using Capitol Federal True Blue Online®.

Joint account owners can enroll separately.

Your online access is also protected by Capitol Federal’s True You Authentication.  This feature compares your logon signature to previous logon patterns. If you are coming in with a different signature, you will be asked to respond to challenge questions to further verify your logon access.
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When I attempt to sign on to Capitol Federal
True Blue Online®, I get an error message informing me that my User ID number is incorrect. What should I do?

You may have inadvertently entered the User ID incorrectly. Check your User ID and try it again.

If you are certain you are entering the correct User ID, call 1-888-8CAPFED to speak with a Capitol Federal representative.
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When I attempt to sign on to Capitol Federal
True Blue Online®, I get an error message informing me that my Password is incorrect. What should I do?

You may have inadvertently entered your Password incorrectly. Make sure you are using the correct Password and try it again.

Perhaps you have entered the incorrect User ID which would not match to the Password you are entering. Make sure you are using the correct User ID and try again.

If you can't remember your Password, True Blue Online® provides a link on the logon page to reset your password.  This is available only after you have enrolled in True You Authentication.  If you are not successful in resetting your Password or have not yet enrolled, you will need to call 1-888-8CAPFED.
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Why is it important to select "Logout" when I'm finished using Capitol Federal Internet Banking or when I walk away from my computer?

Once you have signed on to Capitol Federal True Blue Online®, you have begun an "active session." If you walk away during the course of an active session, someone else can use your computer to perform transactions involving your accounts. It is similar to walking away from an ATM while your card is still in the machine.

For your security, Capitol Federal True Blue Online® will automatically end your active session if there is no activity on your PC for about 20 minutes. However, to eliminate any exposure, it is always better for you to end the active session by selecting "Logout".
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