Report a Lost or Stolen Card


If you have misplaced your True Blue® Direct Debit Card or Capitol Federal Passcard it is important to report it immediately to prevent unauthorized use.  Capitol Federal offers four different ways to report a card as lost or stolen.  

The best way to report a card as lost or stolen is by calling the Capitol Federal Telephone Banking System which is open 24 hours a day/7 days a week, including holidays.  Call the Capitol Federal Telephone Banking System at 1-888-5TRUBLU (1-888-587-8258).

  • Select option 7 for VISA® True Blue® Debit Card Services Menu.

  • Choose option 2 for card deactivation.


Other ways to report your card as lost or stolen are listed below.

  • Visit or call your local branch during normal business hours.

  • You may also contact Capitol Federal's Customer Call Center at 1-888-8CAPFED (1-888-822-7333) during Call Center hours.

  • After hours, log in to True Blue Online®. Choose the Self Service Tab. Then, report your card as lost or stolen under the Account Services section.

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