Other Questions

How can I suggest an improvement to the Capitol Federal True Blue Online® site?

We're always interested in knowing what you think about our site and how we may improve it. Simply send us your comment by sending a Secure Message on True Blue Online®. Or send us an email.


Is there a charge for using Capitol Federal Online Banking?

There are no fees for using the basic features of True Blue Online® – including Bill Payment. Miscellaneous charges and fees can apply, please refer to "Terms and Conditions" for any fees or other charges for True Blue Online®.


How can I contact Capitol Federal?

You may contact Capitol Federal in a number of ways:

For questions about Capitol Federal checking and savings accounts, CDs, IRAs and loans, call Customer Support at 1-888-8CAPFED Monday through Friday from 7 a.m. to 9 p.m., Saturday 9 a.m. to 6 p.m. and Sunday 12 to 5 p.m.

Send a Secure Message using True Blue Online®.

Send us an email.


What are your Customer Service hours?

You can call Capitol Federal Customer Support at 1-888-8CAPFED for questions about Capitol Federal checking and savings accounts, CDs, IRAs and loans, Monday through Friday from 7 a.m. to 9 p.m., Saturday 9 a.m. to 6 p.m. and Sunday 12 - 5 p.m.


On what holidays will the bank be closed?

2014 Capitol Federal bank holidays are:

New Year's Day – Wednesday, January 1
Martin Luther King, Jr., Birthday - Monday, January 20
Easter - Sunday, April 20 (all in-store locations will be closed)
Memorial Day - Monday, May 26
Independence Day - Friday, July 4
Labor Day - Monday, September 1
Veterans Day - Tuesday, November 11
Thanksgiving - Thursday, November 27
Christmas Eve - Wednesday, December 24 (all locations close at 1 p.m.)
Christmas Day - Thursday, December 25 (all locations closed)

NOTE: Some in-store CapFed locations will be closed on other dates if the individual stores are closed.