True Blue Online® Upgrade - Troubleshooting

The new True Blue Online® is here! We hope you’ve had a chance to see how the upgraded capabilities can make your online banking experience more convenient. In the event that you have any difficulty as you use True Blue Online®, you may browse the list below to access information on the most common troubleshooting topics. If you are unable to find resolution in these pages, please contact customer service at 1.888.8CAPFED (1.888.822.7333) or use the quick contact form at the bottom of this page to submit your question.

Statement Changes

Whether you've signed up for eStatements or prefer to continue receiving paper statements, you may notice a few changes in the way some transactions appear on your statement since the upgrade to True Blue Online® on October 15th. The following images show the transactions for which statement descriptions have changed slightly.

For account to account transfers, we've added extra security to your statements by displaying partial account numbers in the transaction descriptions.

• TBO Transfer FROM Account (Debit)

• TBO Transfer TO Account (Credit)
  

• TBO Bill Payment - Electronic payment (if your bill payment is made electronically.)
  

• TBO Bill Payment - Check payment (if your bill payment is made by check.) The Biller's name will not be displayed on your statement, but an image of the check will be available online.
  

• TBO Returned Item - NSF fee (highlighted line)
  

• TBO Returned Bill Payment (highlighted lines)
  

• PopMoney payment. The example below shows a $50.00 payment combined with the $0.50 fee. The name of the recipient will also be displayed.
  

• TBO Bill Payment Same Day Payment. For Same Day payments, you will see a line for the payment and a separate line for the convenience fee.
  

(back to True Blue Online® Upgrade Resource Center homepage)