Contact Us

Live Chat Support

Now you can get quick answers from Capitol Federal customer service in real-time using our new online Live Chat support service. Live Chat is a fast and convenient way to get quick answers about any of our products and services that we offer or if you need assistance finding information on our website.

Live Chat hours are Monday through Friday, 8am - 5pm.

Not interested in Live Chat? Choose one of the options below to contact us.

For a list of frequently asked questions, visit our FAQ section.

Mailing Address

Need to mail us something? Forgot some paperwork for your loan? Or maybe you have a comment or a request that needs our help.

Email Address

Want to contact a specific area, such as loans or online banking? Fill out the contact form today.

Phone Numbers

Want to speak to a Capitol Federal representative? Give us a call. Phone numbers are broken down by cities, so you can easily find the numbers you need.

Report a Lost or Stolen Card

If you have misplaced your True Blue® Direct Debit Card or Capitol Federal Passcard it is important to report it immediately to prevent unauthorized use.

Report a Scam Email or Phone Call

Please forward any emails claiming to be from Capitol Federal and asking for personal information such as card or account numbers to  Customers should be cautious whenever an unsolicited email or phone call is received.  NEVER provide personal information requested in an email or an unsolicited phone call without verification.  Anytime you are not sure of an email or phone call claiming to be from Capitol Federal, please contact us at 1-888-8CAPFED.

Mortgage Loan Servicing: Information Request or Error Notice

To submit a request for information or to assert a notice of error involving your mortgage loan, click here to complete a written request or notice email. Please mark it to be emailed to Loans: Mortgage Loan Servicing.


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